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TBryant
Level 7
Report Inappropriate Content
Message 1 of 5

Complaint

How do I file a complaint with someone who resolve an issue with a customer about (duplicate) product abuse?

4 Replies

Re: Complaint

Did a third party contact you and resolved the issue? Your query is quite confusing

Re: Complaint

Agreed I am confused as well. If it is about a call to support one of the mods here could assist. If it is about a forum issue the admin here can assist.

TBryant
Level 7
Report Inappropriate Content
Message 4 of 5

Re: Complaint

I do apologize. I just re-read my question...and heck, I wouldn't understand it either.

My issue is with I have been a McAfee customer for over 10 (+) years and during this last renewal, I realized that I have been paying for several "types" of support/coverages to include the Total Protection. 

I want to talk to someone about the business practice about "alerting" customers that there is a problem with the subscription and you need to update/purchase, when you already have the Total Protection.  This is misleading customers to think they need "more" or it's the most current coverage that we need.

Does this help clarify my question?

Thank you in advance.

 

Re: Complaint

OK try support but ask maybe to escalate the call to a marketing bod

Call McAfee support

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