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Jacquelyn
Contributor
Message 1 of 6

Checking for updates problem

Every time I try to check for updates it stops and says it looks like you're offline but I can access websites and everything else that uses the internet fine. What could be causing this?

5 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 6

Re: Checking for updates problem

Hi @Jacquelyn 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso

cosmicrhubarb
Contributor
Message 3 of 6

Re: Checking for updates problem

I am getting this problem as well.

Presumably I am not getting protection from any new viruses until it is fixed?

Regards

CosmicRhubarb

Edward_Franso
Moderator
Moderator
Message 4 of 6

Re: Checking for updates problem

Hi  @Jacquelyn 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

Edward_Franso
Moderator
Moderator
Message 5 of 6

Re: Checking for updates problem

Hi  @cosmicrhubarb 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

cosmicrhubarb
Contributor
Message 6 of 6

Re: Checking for updates problem

Hello again.

I am pleased to report that I no longer experience the 'looks like you're offline' message.

Thank you.

Regards

Cosmic Rhubarb

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