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magicbob
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Message 1 of 10

Cannot run a scan.

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Running McAfee Total Security v 16.0 R7 - bld 16.7.126.

This morning on startup I checked for updates. Sometime after the updates I tried to start a virus and antispyware scan. The scan starts by checking for rootkits as usual, but hangs right in the beginning at 0% and 0 files scanned. This happens on both my desktop and my laptop. Two days ago I scanned both comuters with no problem. This is a solid problem. I have been trying all day. In fact, I am not sure if anything is working. I started a "clean" and a "vulnerability scan" and they worked. 

At this pont I am not sure I have any protection at all.

Thank you,

 

Bob

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Re: Cannot run a scan.

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Does it stop for all time or pause checking fot rootscan then starts 10 minutes later . Is this on quick scan scheduled scan or full scan?

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wixey
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Re: Cannot run a scan.

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My SecurityCenter upgraded to the same build a few days ago and I had similar problems. I thought something had gone wrong at first but Quick Scan eventually got going about 15 minutes later. Quick scans now seem to take between 20-25 minutes after a 10 minute 'pause', whereas with the previous build they took between 10-15 minutes without the pause.

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9 Replies

Re: Cannot run a scan.

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Does it stop for all time or pause checking fot rootscan then starts 10 minutes later . Is this on quick scan scheduled scan or full scan?

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wixey
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Message 3 of 10

Re: Cannot run a scan.

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My SecurityCenter upgraded to the same build a few days ago and I had similar problems. I thought something had gone wrong at first but Quick Scan eventually got going about 15 minutes later. Quick scans now seem to take between 20-25 minutes after a 10 minute 'pause', whereas with the previous build they took between 10-15 minutes without the pause.

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magicbob
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Re: Cannot run a scan.

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Thanks for your reply. I didn't let it sit that long to see if it ever started. Use to it would start counting up immediately. I will let it sit next time for a half an hour. 

Re: Cannot run a scan.

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We upaid few reported such a delay when R7 first came out . I ran mine last monday (US time) and it sat at 1% for 2-3 minutes then wored normally taking 290 mins to scan the drives. Just now I reran it and it sat at 1% for 90secs then scanned fast to 100% in 4 minutes.

 

This because Mcafee remembers the file size and properties when scanned and only rescans them if changed I think.

magicbob
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Message 6 of 10

Re: Cannot run a scan.

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I let the scan sit and eventually it started. My full scan takes at least 2 hours to run on my 1TB internal drive, and a 2TB external drive.

I hope McAfee doesn't really believe that a 10 - 15 minute dalay at the start of a scan is a good thing, and already has plans to fix this immediately!

Thanks all for your input.

Bob

Re: Cannot run a scan.

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The full scan should go faster after the 1st scan due to the same reasons I gave for the quick scan. I do see a similiar pause at 15% will report it next meeting

magicbob
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Message 8 of 10

Re: Cannot run a scan.

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Yes, external drives are scanned with full scan.

Bob

Re: Cannot run a scan.

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Yes it was network drives I was originally thinking of. i deleted that comment just after I posted it. I ran a full scan and it paused at 15% for 20 minutes still counting files . It actually counted all files (327000) on the drives whereas previously it only counted 47000. I have asked the program manager if there was a change and to note the pause issue

catdaddy
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Message 10 of 10

Cannot run a scan.

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I just ran a Quick Scan and Rootkit scan completed in 2 minutes and completed in 3mins 30 seconds.

Cliff
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