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jankal
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Message 1 of 10

Cannot install Total Protection on a second PC

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I'm using Total Protection with 3 licenses. Now I want to install 1 of licenses on à 2nd PC, but IT does not work. I only get LiveSafe. I have removed à trial version of LiveSafe. Would appreciate any help to Solve this issue.

Regards

Jan Källse

1 Solution

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Re: Cannot install Total Protection on a second PC

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When you removed the trial version did you use the MCPR cleanup tool and reboot before trying the new installation?

Also you can't use the same installer you already used on your first machine.  To install the second license, go to your online account and download from there.

Any problems, please contact Technical Support, it's free:  Technical Support & Customer Service

​ or ​ can you move this to Consumer General please?

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9 Replies

Re: Cannot install Total Protection on a second PC

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When you removed the trial version did you use the MCPR cleanup tool and reboot before trying the new installation?

Also you can't use the same installer you already used on your first machine.  To install the second license, go to your online account and download from there.

Any problems, please contact Technical Support, it's free:  Technical Support & Customer Service

​ or ​ can you move this to Consumer General please?

Hayton
Reliable Contributor
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Message 3 of 10

Re: Cannot install Total Protection on a second PC

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Moved from Other McAfee Consumer Products to Consumer General.

Re: Cannot install Total Protection on a second PC

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Hayton wrote:

Moved from Other McAfee Consumer Products to Consumer General.

Thanks.

jankal
Level 7
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Message 5 of 10

Re: Cannot install Total Protection on a second PC

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It did work by using the removal tool. However, now I get the message that my PC is vulnerable and I cannot turn on the search in real time.

Re: Cannot install Total Protection on a second PC

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Exactly where are you seeing this message?   Did you "OK" a request to turn Secure Search on by any chance?

jankal
Level 7
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Message 7 of 10

Re: Cannot install Total Protection on a second PC

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Hi,

When I open McAfee Total Protection on My PC (Sony laptop, Win 7) I get information such as "Protection against viruses..", "McAfee updates", "Your subscriptions" etc. Furthermore it says: Your PC is exposed to risks. The first item (Protection) is red while the others are green. When I try to turn on Search in real time it becomes green but just for a second, then it turns red again.

Re: Cannot install Total Protection on a second PC

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In your browser click to the right of the little M at top right corner and then click Options and make sure it is set like this:

Capture1.JPG

Then run the Virtual Technician to check the other functions.  http://mvt.mcafee.com/

That should fix everything and your SecurityCenter should look like this:

Capture.JPG

If you then need more assistance open that MVT page again and click the Contact button in the Contact Support section (top left of the 4 choices there, right under the Virtual Technician link).

Technical Support is free of charge by phone or online chat and you can ask for escalation if they can't solve a problem at the first level.

jankal
Level 7
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Message 9 of 10

Re: Cannot install Total Protection on a second PC

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Hi again, After a  number of re-installations of Total Protection and a number of re-starts the PC is safe, at least according to McAfee. Many thanks for Your support in solving the problem. Best regards, Jan Källse PS I will now try to install Total Protection on a third PC. Hopefully it will be easier this time. DS

Re: Cannot install Total Protection on a second PC

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Good luck ;)

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