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dcc
Level 7
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Message 1 of 2
‎01-24-2022 08:57 AM

Cancel Antivirus Free Trial

McAfee Free Trial offer states "You can cancel at any time before you are charged." However, under How do I cancel the McAfee free antivirus trial?, the FAQ page says. "Go to your My Account to cancel your free antivirus subscription or the the auto-renewal settings seven days before the trial period ends." There is no way to cancel the trail on the website before this 7 day window.

The only way to cancel the free trial before this period is to call customer service. I hope this contract inconsistency is fixed soon, so that customers can easily "cancel at any time".

 

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AvinashP
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Message 2 of 2
‎01-24-2022 11:27 AM

Re: Cancel Antivirus Free Trial

Hi @dcc,

We request you to access the below link and follow the article on how to cancel your auto renewal for McAfee.

How to change or cancel Auto-Renewal 

If you need any assistance, kindly call us at 8666223911 (USA) or reach us through chat by accessing the link below,

McAfee Chat Support 

Thanks,
Avinash.

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