Hi, I'm running windows vista on an HP pavilion dv6920 laptop. I renewed my subscription a couple weeks ago, but the product kept telling me that I needed to renew the subscription. Yesterday I got tired of it, and tried to download the client from this page, and what happened was I was able to download the file, open the executable, give administrator permission, and then a window that said "McAfee" on the top opened - but only the top, a gray "heading", was visible, and the rest was white, and the "working" signal next to my mouse went on and off every half second or so. Thinking that it might resolve itself, I left my computer for two hours - but when I came back, the same exact thing was happening. I then figured that having the old program, which said that my subscription had expired but took me to a web page that acknowledged my renewal whenever I clicked "my account", might have something to do with not being able to install the file. So I uninstalled McAfee completely, and then tried the download again. The same exact thing happened - the blank window with the "working signal" going on and off quickly next to my mouse.
I've never had a program do that before. My computer is now completely unprotected, and I'm paying for a subscription that I can't install.
Help please?
Solved! Go to Solution.
Hi,
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Click on the link : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Once it gets completed restart the computer
still if you get the popup, check the following locations :
C:\ProgramFiles
C:\ProgramFiles\CommonFiles
C:\ProgramData (Note If you are not able to see program data,
hold the ALT key and press T once,
click on on folder options,
click on the view tab
under advanced setting you will see show hidden files and folders, select it
click Apply and Ok {you will see the folder Program Data}
)
If you happened to see Mcafee in any of the above locations delete it and restart the computer.
Also check for the following programs :- ( If found uninstall and restart the computer )
Adware SE Personal |
Anti Trojan Elite |
Avira AntiVir Personal - Free Antivirus |
Avira AntiVir Premium |
AOL Active Virus Shield |
Avast! Professional Edition |
Avast! Home Edition |
AVG Anti-Virus |
AVG Anti-Virus Free |
Kaspersky AVZ (Russian) |
BitDefender |
BitDefender Free Edition |
BluePoint Security |
BullGuard |
Clam AntiVirus |
CA Anti-Virus |
ClamWin |
Comodo AntiVirus |
Command Antivirus |
CyberDefender Internet Security |
Drive Sentry (antivirus & antispyware) |
Dr. Web |
Dr. Web CureIt |
Exterminate It! |
E-Set NOD32 |
eScan |
Fortinet FortiClient End Point Security |
F-Prot Antivirus |
F-Secure |
GFI Mail Security |
G DATA Software |
Kaspersky Anti-Virus |
Malwarebytes' Anti-Malware |
MAXsecure AntiVirus |
Moon Secure Antivirus |
NOD32 |
Norman ASA |
Norman Virus Control (NVC) |
Norton AntiVirus/Norton 360 |
Outpost Security Suite |
Panda Antivirus |
Panda Titanium Antivirus |
Panda Cloud Antivirus |
PC Tools AntiVirus |
PC Tools AntiVirus Free Edition |
PC-cillin |
Proland - Protector Plus |
Quick Heal Total Security |
Rising Antivirus |
Sandbox (computer security) |
Sophos Anti-Virus |
Spybot Search & Destroy |
Symantec |
Trend Micro |
TrustPort PC Security |
Trojan Remover |
Untangle Gateway Platform Virus Blocker |
Vba32Antivirus |
VIPRE Antivirus + Antispyware (Sunbelt Software) |
ViRobot Expert |
VirusBuster |
Windows Live OneCare |
Webroot Spy Sweeper |
ZoneAlarm Antivirus |
Now open up your internet explorer, hold the ALT key and press H once, select About internet explorer, you will see the following :
version
Cipher Strength
Product ID
Update Version
Note down the above values and get back to us. Accordingly we will guideRemember if any of the above values is blank, Ie is corrupted,
contact your manufacturer.
If you see the values then start the download of mcafee.
Hi,
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Click on the link : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Once it gets completed restart the computer
still if you get the popup, check the following locations :
C:\ProgramFiles
C:\ProgramFiles\CommonFiles
C:\ProgramData (Note If you are not able to see program data,
hold the ALT key and press T once,
click on on folder options,
click on the view tab
under advanced setting you will see show hidden files and folders, select it
click Apply and Ok {you will see the folder Program Data}
)
If you happened to see Mcafee in any of the above locations delete it and restart the computer.
Also check for the following programs :- ( If found uninstall and restart the computer )
Adware SE Personal |
Anti Trojan Elite |
Avira AntiVir Personal - Free Antivirus |
Avira AntiVir Premium |
AOL Active Virus Shield |
Avast! Professional Edition |
Avast! Home Edition |
AVG Anti-Virus |
AVG Anti-Virus Free |
Kaspersky AVZ (Russian) |
BitDefender |
BitDefender Free Edition |
BluePoint Security |
BullGuard |
Clam AntiVirus |
CA Anti-Virus |
ClamWin |
Comodo AntiVirus |
Command Antivirus |
CyberDefender Internet Security |
Drive Sentry (antivirus & antispyware) |
Dr. Web |
Dr. Web CureIt |
Exterminate It! |
E-Set NOD32 |
eScan |
Fortinet FortiClient End Point Security |
F-Prot Antivirus |
F-Secure |
GFI Mail Security |
G DATA Software |
Kaspersky Anti-Virus |
Malwarebytes' Anti-Malware |
MAXsecure AntiVirus |
Moon Secure Antivirus |
NOD32 |
Norman ASA |
Norman Virus Control (NVC) |
Norton AntiVirus/Norton 360 |
Outpost Security Suite |
Panda Antivirus |
Panda Titanium Antivirus |
Panda Cloud Antivirus |
PC Tools AntiVirus |
PC Tools AntiVirus Free Edition |
PC-cillin |
Proland - Protector Plus |
Quick Heal Total Security |
Rising Antivirus |
Sandbox (computer security) |
Sophos Anti-Virus |
Spybot Search & Destroy |
Symantec |
Trend Micro |
TrustPort PC Security |
Trojan Remover |
Untangle Gateway Platform Virus Blocker |
Vba32Antivirus |
VIPRE Antivirus + Antispyware (Sunbelt Software) |
ViRobot Expert |
VirusBuster |
Windows Live OneCare |
Webroot Spy Sweeper |
ZoneAlarm Antivirus |
Now open up your internet explorer, hold the ALT key and press H once, select About internet explorer, you will see the following :
version
Cipher Strength
Product ID
Update Version
Note down the above values and get back to us. Accordingly we will guideRemember if any of the above values is blank, Ie is corrupted,
contact your manufacturer.
If you see the values then start the download of mcafee.
First thing worked. Thanks so much!
Hi,
Welcome !!! What happens when tried to download mcafee, may I know the error message you are geting ?
we are happy to help you.
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