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Basic ?? - how do I adjust settings?

Basic?? I have been told "Check your anti-virus and firewall if they allow access to (program app.)  ? disable it temporarily. If the software loads with no problems, it means that it's blocking  & u may need to adjust settings. How do I do all this. I am trying to install an update of a working program. After installing the update, I can't open the program with "encountered a problem" message.

How do I -

1.Check your anti-virus and firewall if they allow access to (program app.)

2. ? disable it temporarily

3.  u may need to adjust settings.

4. Other suggestions

Thank you.

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Re: Basic ?? - how do I adjust settings?

Hi turban100,

Please let us know the version of your mcafee programs so that we could proceed accordingly

Open security center and let me know whether it states Am I protected YES or Your computer is secure , which will help us identify your version .

Dinesh K

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