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mrepuski
McAfee Employee
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Message 11 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Hello Conductorwho,

I can't say I have seen this issue before. The log files should rotate automatically when full. When you check the ETW log folder do you find more than one log file. The current file is mclogs.etl. The archived data ends with "etl.bak". Again logging should automatically move a full log and create a new file. Further with each restart a new log file should be created.

conductorwho
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Message 12 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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It does create a new ETW log upon restarting the computer or updating the program, but it fails to do so when the log reaches its maximum size for soome odd reason. Is it supposed to do this?

mrepuski
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Message 13 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Hmm, I thought they rotated automatically. Perhaps not. Let me look into this.

Message was edited by: mrepuski on 03/12/13 2:14:35 EST PM
conductorwho
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Message 14 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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<bump>

I have a suspicion it may be a lower-level memory conflict with Chrome. I had the log reach its maximum size with only Chrome open and trigger an appcrash.

mrepuski,

Any updates on the logging code? They don't seem to be rotating automatically, yet under certain circumstances (streaming media) they fill up quite fast.

mrepuski
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Message 15 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Hello All,

I spoke to dev and this is what I have learned.

- The maximum log size by default is 16 Meg

- The files do not rotate automatically at this time

- Once the logs are full logging should stop.

- The current logging method doesn't allow log rotation.

- Dev is looking at optimizing logging including ways to allow log rotation.

I don't have an ETA for any of these changes.

One option I can think of at this time would be to change the max log file size and see what happens.

Let us know if you would like to try this.

Another option, this may be a reach. We have support tools that can enable verbose logging. Perhaps verbose logging may be enabled.

http://download.mcafee.com/products/licensed/cust_support_patches/mcverbose.zip

You need to disable access protection and then run the batch file in the zip as admin.

Select D and then press enter.

conductorwho
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Message 16 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Thanks for your help! I'll look into increasing the log size. From the look of it, I can do it via Performance Monitor.

conductorwho
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Message 17 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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An update on the logging situation--

From the look of it, if something's still occuring and thereby prompting the log to accumulate data when it reaches its maximum (or the log is shut off via performance monitor) Explorer will crash. Therefore, the matter at hand isn't that the log is reaching its maximum size, but that the module writing the data exceeds the write buffer or takes time to 'notice' logging has stopped. Seeing that stopping the log session while data was still being written to it caused the crash in this instance, and at that when only performance monitor was open, and immediately after stopping the log session, something tells me there's more than meets the eye to these overflows.

In order to gather more data about the issue I installed AppCrashView by Nirsoft.

Version=1

EventType=BEX64

EventTime=130317962436003283

ReportType=2

Consent=1

UploadTime=130317971979580118

ReportIdentifier=504f910e-6772-11e3-87cc-4ceb421025c9

IntegratorReportIdentifier=504f910d-6772-11e3-87cc-4ceb421025c9

Response.BucketId=2571574500

Response.BucketTable=5

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Explorer.EXE

Sig[1].Name=Application Version

Sig[1].Value=6.1.7601.17567

Sig[2].Name=Application Timestamp

Sig[2].Value=4d672ee4

Sig[3].Name=Fault Module Name

Sig[3].Value=StackHash_1b07

Sig[4].Name=Fault Module Version

Sig[4].Value=0.0.0.0

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=00000000

Sig[6].Name=Exception Offset

Sig[6].Value=000007fee9624050

Sig[7].Name=Exception Code

Sig[7].Value=c0000005

Sig[8].Name=Exception Data

Sig[8].Value=0000000000000008

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7601.2.1.0.768.3

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=1b07

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=1b0751a1f84a6b627f942116525ee10f

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=cbdd

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=cbdd38469b2edd83a71f76dbcf2340a1

UI[2]=C:\Windows\Explorer.EXE

UI[3]=Windows Explorer has stopped working

UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and restart the program

UI[7]=Close the program

LoadedModule[0]=C:\Windows\Explorer.EXE

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\system32\kernel32.dll

LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[5]=C:\Windows\system32\msvcrt.dll

LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[7]=C:\Windows\system32\RPCRT4.dll

LoadedModule[8]=C:\Windows\system32\GDI32.dll

LoadedModule[9]=C:\Windows\system32\USER32.dll

LoadedModule[10]=C:\Windows\system32\LPK.dll

LoadedModule[11]=C:\Windows\system32\USP10.dll

LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll

LoadedModule[13]=C:\Windows\system32\SHELL32.dll

LoadedModule[14]=C:\Windows\system32\ole32.dll

LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll

LoadedModule[17]=C:\Windows\system32\DUser.dll

LoadedModule[18]=C:\Windows\system32\DUI70.dll

LoadedModule[19]=C:\Windows\system32\IMM32.dll

LoadedModule[20]=C:\Windows\system32\MSCTF.dll

LoadedModule[21]=C:\Windows\system32\UxTheme.dll

LoadedModule[22]=C:\Windows\system32\POWRPROF.dll

LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll

LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll

LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll

LoadedModule[26]=C:\Windows\system32\dwmapi.dll

LoadedModule[27]=C:\Windows\system32\slc.dll

LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_2b25b14c71ebf230\gdiplus.dll

LoadedModule[29]=C:\Windows\system32\Secur32.dll

LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL

LoadedModule[31]=C:\Windows\system32\PROPSYS.dll

LoadedModule[32]=C:\Windows\system32\WINSTA.dll

LoadedModule[33]=c:\PROGRA~2\mcafee\SITEAD~1\x64\saHook.dll

LoadedModule[34]=C:\Windows\system32\CRYPTBASE.dll

LoadedModule[35]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll

LoadedModule[36]=C:\Windows\system32\WindowsCodecs.dll

LoadedModule[37]=C:\Windows\system32\profapi.dll

LoadedModule[38]=C:\Windows\system32\apphelp.dll

LoadedModule[39]=C:\Windows\system32\CLBCatQ.DLL

LoadedModule[40]=C:\Users\Eric\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64\SkyDriveShell64.dll

LoadedModule[41]=C:\Users\Eric\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64\MSVCP110.dll

LoadedModule[42]=C:\Users\Eric\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64\MSVCR110.dll

LoadedModule[43]=C:\Windows\system32\VERSION.dll

LoadedModule[44]=C:\Windows\system32\WININET.dll

LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll

LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll

LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll

LoadedModule[49]=C:\Windows\system32\normaliz.DLL

LoadedModule[50]=C:\Windows\system32\iertutil.dll

LoadedModule[51]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll

LoadedModule[52]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL

LoadedModule[53]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCR100.dll

LoadedModule[54]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCP100.dll

LoadedModule[55]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL

LoadedModule[56]=C:\Windows\system32\msi.dll

LoadedModule[57]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll

LoadedModule[58]=C:\Windows\system32\AcSignIcon.dll

LoadedModule[59]=C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_044aad0bab1eb146\mfc90u.dll

LoadedModule[60]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll

LoadedModule[61]=C:\Windows\system32\MSIMG32.dll

LoadedModule[62]=C:\Windows\WinSxS\amd64_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_01c9581e60cbee58\MFC90ENU.DLL

LoadedModule[63]=C:\Windows\system32\EhStorShell.dll

LoadedModule[64]=C:\Program Files (x86)\McAfee Online Backup\MOBKshell.dll

LoadedModule[65]=C:\Windows\system32\WS2_32.dll

LoadedModule[66]=C:\Windows\system32\NSI.dll

LoadedModule[67]=C:\Windows\system32\IPHLPAPI.DLL

LoadedModule[68]=C:\Windows\system32\WINNSI.DLL

LoadedModule[69]=C:\Windows\system32\PSAPI.DLL

LoadedModule[70]=C:\Windows\system32\COMDLG32.dll

LoadedModule[71]=C:\Windows\system32\winhttp.dll

LoadedModule[72]=C:\Windows\system32\webio.dll

LoadedModule[73]=C:\Windows\system32\IconCodecService.dll

LoadedModule[74]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[75]=C:\Windows\system32\rsaenh.dll

LoadedModule[76]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[77]=C:\Windows\system32\SndVolSSO.DLL

LoadedModule[78]=C:\Windows\system32\HID.DLL

LoadedModule[79]=C:\Windows\System32\MMDevApi.dll

LoadedModule[80]=C:\Windows\system32\timedate.cpl

LoadedModule[81]=C:\Windows\system32\ATL.DLL

LoadedModule[82]=C:\Windows\system32\actxprxy.dll

LoadedModule[83]=C:\Windows\system32\ntmarta.dll

LoadedModule[84]=C:\Windows\system32\WLDAP32.dll

LoadedModule[85]=C:\Windows\System32\shdocvw.dll

LoadedModule[86]=C:\Windows\system32\LINKINFO.dll

LoadedModule[87]=C:\Windows\system32\msiltcfg.dll

LoadedModule[88]=C:\Windows\system32\SAMLIB.dll

LoadedModule[89]=C:\Windows\system32\msls31.dll

LoadedModule[90]=C:\Windows\System32\gameux.dll

LoadedModule[91]=C:\Windows\System32\XmlLite.dll

LoadedModule[92]=C:\Windows\system32\CRYPT32.dll

LoadedModule[93]=C:\Windows\system32\MSASN1.dll

LoadedModule[94]=C:\Windows\System32\wer.dll

LoadedModule[95]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[96]=C:\Windows\system32\authui.dll

LoadedModule[97]=C:\Windows\system32\CRYPTUI.dll

LoadedModule[98]=C:\Windows\system32\urlmon.dll

LoadedModule[99]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll

LoadedModule[100]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

LoadedModule[101]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

LoadedModule[102]=C:\Windows\system32\WINMM.dll

LoadedModule[103]=C:\Program Files\Common Files\Autodesk Shared\AcSignCore16.dll

LoadedModule[104]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll

LoadedModule[105]=C:\Windows\system32\ntshrui.dll

LoadedModule[106]=C:\Windows\system32\srvcli.dll

LoadedModule[107]=C:\Windows\system32\cscapi.dll

LoadedModule[108]=C:\Windows\system32\wdmaud.drv

LoadedModule[109]=C:\Windows\system32\ksuser.dll

LoadedModule[110]=C:\Windows\system32\AVRT.dll

LoadedModule[111]=C:\Windows\system32\AUDIOSES.DLL

LoadedModule[112]=C:\Windows\system32\msacm32.drv

LoadedModule[113]=C:\Windows\system32\MSACM32.dll

LoadedModule[114]=C:\Windows\system32\midimap.dll

LoadedModule[115]=C:\Windows\system32\stobject.dll

LoadedModule[116]=C:\Windows\system32\BatMeter.dll

LoadedModule[117]=C:\Windows\system32\WTSAPI32.dll

LoadedModule[118]=C:\Windows\system32\WINTRUST.dll

LoadedModule[119]=C:\Windows\system32\es.dll

LoadedModule[120]=C:\Windows\system32\prnfldr.dll

LoadedModule[121]=C:\Windows\system32\WINSPOOL.DRV

LoadedModule[122]=C:\Windows\system32\dxp.dll

LoadedModule[123]=C:\Windows\system32\Syncreg.dll

LoadedModule[124]=C:\Windows\ehome\ehSSO.dll

LoadedModule[125]=C:\Windows\System32\netshell.dll

LoadedModule[126]=C:\Windows\System32\nlaapi.dll

LoadedModule[127]=C:\Windows\System32\AltTab.dll

LoadedModule[128]=C:\Windows\system32\wpdshserviceobj.dll

LoadedModule[129]=C:\Windows\system32\PortableDeviceTypes.dll

LoadedModule[130]=C:\Windows\system32\PortableDeviceApi.dll

LoadedModule[131]=C:\Windows\System32\pnidui.dll

LoadedModule[132]=C:\Windows\System32\QUtil.dll

LoadedModule[133]=C:\Windows\System32\wevtapi.dll

LoadedModule[134]=C:\Windows\system32\dhcpcsvc.DLL

LoadedModule[135]=C:\Windows\system32\dhcpcsvc6.DLL

LoadedModule[136]=C:\Windows\system32\credssp.dll

LoadedModule[137]=C:\Windows\System32\srchadmin.dll

LoadedModule[138]=C:\Windows\System32\USERENV.dll

LoadedModule[139]=C:\Windows\System32\Actioncenter.dll

LoadedModule[140]=C:\Windows\system32\netutils.dll

LoadedModule[141]=C:\Windows\System32\npmproxy.dll

LoadedModule[142]=C:\Windows\system32\mssprxy.dll

LoadedModule[143]=C:\Windows\system32\fxsst.dll

LoadedModule[144]=C:\Windows\system32\FXSAPI.dll

LoadedModule[145]=C:\Windows\system32\FXSRESM.DLL

LoadedModule[146]=C:\Windows\system32\Wlanapi.dll

LoadedModule[147]=C:\Windows\system32\wlanutil.dll

LoadedModule[148]=C:\Windows\system32\wwanapi.dll

LoadedModule[149]=C:\Windows\system32\wwapi.dll

LoadedModule[150]=C:\Windows\System32\UIAnimation.dll

LoadedModule[151]=C:\Windows\System32\QAgent.dll

LoadedModule[152]=C:\Windows\System32\bthprops.cpl

LoadedModule[153]=C:\Windows\System32\SyncCenter.dll

LoadedModule[154]=C:\Windows\system32\imapi2.dll

LoadedModule[155]=C:\Windows\System32\hgcpl.dll

LoadedModule[156]=C:\Windows\System32\provsvc.dll

LoadedModule[157]=C:\Windows\system32\SXS.DLL

LoadedModule[158]=C:\Windows\system32\wkscli.dll

LoadedModule[159]=C:\Windows\System32\wscinterop.dll

LoadedModule[160]=C:\Windows\System32\WSCAPI.dll

LoadedModule[161]=C:\Windows\System32\wscui.cpl

LoadedModule[162]=C:\Windows\System32\werconcpl.dll

LoadedModule[163]=C:\Windows\System32\framedynos.dll

LoadedModule[164]=C:\Windows\System32\wercplsupport.dll

LoadedModule[165]=C:\Windows\System32\msxml6.dll

LoadedModule[166]=C:\Windows\System32\hcproviders.dll

LoadedModule[167]=C:\Program Files\Internet Explorer\ieproxy.dll

LoadedModule[168]=C:\Windows\System32\ieframe.dll

LoadedModule[169]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll

LoadedModule[170]=C:\Windows\system32\MsftEdit.dll

LoadedModule[171]=C:\Windows\system32\MLANG.dll

LoadedModule[172]=C:\Windows\system32\MPR.dll

LoadedModule[173]=C:\Windows\System32\msxml3.dll

LoadedModule[174]=C:\Windows\system32\thumbcache.dll

LoadedModule[175]=C:\Windows\system32\OLEACC.dll

LoadedModule[176]=C:\Windows\system32\SearchFolder.dll

LoadedModule[177]=C:\Windows\System32\StructuredQuery.dll

LoadedModule[178]=C:\Windows\System32\NaturalLanguage6.dll

LoadedModule[179]=C:\Windows\System32\NLSData0009.dll

LoadedModule[180]=C:\Windows\System32\NLSLexicons0009.dll

LoadedModule[181]=C:\Windows\system32\mswsock.dll

LoadedModule[182]=C:\Windows\System32\wship6.dll

LoadedModule[183]=C:\Windows\system32\NetworkExplorer.dll

LoadedModule[184]=C:\Windows\system32\DEVRTL.dll

LoadedModule[185]=C:\Windows\System32\mf.dll

LoadedModule[186]=C:\Windows\System32\MFPlat.DLL

LoadedModule[187]=C:\Program Files\Common Files\McAfee\Platform\McRtMui.dll

LoadedModule[188]=C:\Program Files\Common Files\McAfee\Platform\LangSel.dll

LoadedModule[189]=c:\PROGRA~1\mcafee\mqs\shredext.dll

LoadedModule[190]=c:\PROGRA~1\mcafee\mqs\shrcore.dll

LoadedModule[191]=c:\PROGRA~1\COMMON~1\mcafee\platform\core\mccoreps.dll

LoadedModule[192]=C:\Windows\system32\imagehlp.dll

LoadedModule[193]=C:\Windows\system32\ncrypt.dll

LoadedModule[194]=C:\Windows\system32\bcrypt.dll

LoadedModule[195]=C:\Windows\system32\bcryptprimitives.dll

LoadedModule[196]=C:\Windows\system32\GPAPI.dll

LoadedModule[197]=C:\Windows\system32\cryptnet.dll

LoadedModule[198]=c:\PROGRA~1\mcafee\mqs\shredshm.dll

LoadedModule[199]=C:\Windows\system32\igfxpph.dll

LoadedModule[200]=C:\Windows\system32\hccutils.DLL

LoadedModule[201]=C:\Windows\system32\igfxrENU.lrc

LoadedModule[202]=C:\Windows\system32\igfxsrvc.dll

LoadedModule[203]=C:\Program Files\Windows Sidebar\sbdrop.dll

LoadedModule[204]=C:\Windows\system32\fdproxy.dll

LoadedModule[205]=C:\Windows\system32\StorageContextHandler.dll

LoadedModule[206]=C:\Program Files\McAfee\Gkp\HcApi.dll

LoadedModule[207]=C:\Program Files\McAfee\Gkp\HcThe.dll

LoadedModule[208]=C:\Windows\system32\dsrole.dll

LoadedModule[209]=C:\Windows\system32\zipfldr.dll

LoadedModule[210]=C:\Program Files\McAfee\MSC\OemUI.dll

LoadedModule[211]=C:\Program Files\McAfee\MAT\MpvRes.dll

LoadedModule[212]=c:\PROGRA~1\mcafee\msc\MCCTXM~1.DLL

LoadedModule[213]=c:\PROGRA~1\mcafee\VIRUSS~1\mcctxmnu.dll

LoadedModule[214]=C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

LoadedModule[215]=C:\Windows\system32\syncui.dll

LoadedModule[216]=C:\Windows\system32\SYNCENG.dll

LoadedModule[217]=C:\Windows\System32\Wpc.dll

LoadedModule[218]=C:\Windows\system32\samcli.dll

LoadedModule[219]=C:\Windows\system32\ACLUI.dll

LoadedModule[220]=C:\Windows\system32\NTDSAPI.dll

LoadedModule[221]=C:\Windows\system32\tquery.dll

LoadedModule[222]=C:\Windows\system32\wpdshext.dll

LoadedModule[223]=C:\Windows\system32\EhStorAPI.dll

LoadedModule[224]=C:\Program Files\McAfee\MAT\McPvNs.dll

LoadedModule[225]=C:\Windows\system32\oledlg.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=BEX64

AppName=Windows Explorer

AppPath=C:\Windows\Explorer.EXE

This crash occured with only the performance monitor and the desktop active. Does it look like any conflicting shell extensions exist?

selvan
McAfee Retired
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Message 18 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Hello Conductorwho,

I have sent you a Private message please respond to it to  proceed further..!

Regards

selvan
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Message 19 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Hi Alex,

Please confirm If the issue has been Resolved.

Thanks & Regards

conductorwho
Former Member
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Message 20 of 21

Re: [BEX64] - Log Reaches Maximum Size, Crashes Explorer

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Yep, the issue's been resolved--my computer's gone 1 week without any Explorer crashes pertaining to a log overflow OR to the McPvNs.dll_unloaded issue mentioned in the other thread. Thanks for your help!

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