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Duffeb
Level 7
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Message 1 of 9

Auto Renewal Refund - No one answers the phones at McAfee

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Like apparently hundreds of others that have found their way to this forum, I would like a refund on my Auto Renewal. Received no notice that Auto Renewal was pending and this was on a laptop (my sons) which will no longer even boot up.

The customer service page says call wait time is 5-10 mins .... HaaaHaaa! - I've been on hold for an hour now.

Guess McAfee 'strategy' is to not answer phones and let the 60-day refund request window run out so they can then deny refund.

I would like a response from McAfee - please!

 

 

1 Solution

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Bharani_BD
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Message 2 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Hi @Duffeb 

We regret the inconvenience caused. We have sent you a private message requesting few details to contact you and proceed with the refund request. 

Thanks & Regards
Bharanidharan S

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8 Replies
Bharani_BD
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Message 2 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Hi @Duffeb 

We regret the inconvenience caused. We have sent you a private message requesting few details to contact you and proceed with the refund request. 

Thanks & Regards
Bharanidharan S

VictorR
Level 7
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Message 3 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Being trying to get someone on the phone for 2 days. The refund number just has a dail tone. I would like a refund can you please tell me how to get it back. I do not want the service from this company.

VictorR
Level 7
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Message 4 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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@Bharani_BD

Being trying to get someone on the phone for 2 days. The refund number just has a dail tone. I would like a refund can you please tell me how to get it back. I do not want the service from this company.

Kumar_suman
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Message 5 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Hi @VictorR ,

Greetings from McAfee.

We are really sorry for the inconvenience caused. I have sent you a private Message. Kindly revert back with the required details to help you further regarding this.

Regards,

Kumar

 

Kumar_suman
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Message 6 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Hi @VictorR ,

Greetings from McAfee.

As we discussed on the call, we have initiated the refund from our end. 

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Nobody can get through for a refund!!! Tried for over an hour this morning!!! Want a refund! 

Re: Auto Renewal Refund - No one answers the phones at McAfee

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Me too the same problem. PLEASE CONTACT WITH ME ASAP. Please refund my money 

Kelley1
Level 7
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Message 9 of 9

Re: Auto Renewal Refund - No one answers the phones at McAfee

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I am having the same problem. Been calling for days now but there is never any answer. This is rediculous. Is this how McAfee deals with refund requests? I no longer want the autorenewal package, why is it so hard to get a refund? Please respond!

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