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waltah
Level 8
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Message 1 of 7

Antivirus Plus firewall will not turn on

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woke up this morning seeing that my computer had ran windows updates, logged in and all was well until i noticed mcafee firewall was off. Tried turning it on and it simply reverts back to being off after a couple of seconds. Any idea what would be causing this? i dont appear to be infected (updated malwarebytes scan was clean) nor do i have any other issues.

Win 7 64 bit enterprise SP1

McAfee personal firewall V12.0

Mcafee security center V11.0

and and all help appreciated.

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waltah
Level 8
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Message 4 of 7

Re: Antivirus Plus firewall will not turn on

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actually turned out to be virus related. it got itself into the registry and was causing havoc, malwarebytes nor mcafee found it. superantispyware did. re-imaged my PC from a date prior to the infection and all is well, ran scans again and im clean. firewalls are functional again

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6 Replies
Dinz
Level 16
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Message 2 of 7

Re: Antivirus Plus firewall will not turn on

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Hi Waltah,

Can you please open McAfee Security center and let us know any item that is been quarantined that Double-click the M icon in your taskbar.

  1. Click Navigation.
  2. Click the Quarantined and Trusted Items link.
  3. Click the Quarantined Items drawer.

consvr.JPG

If its not found, please run McAfee virtual technician from here and check if it reports any missin files of McAfee Firewall  and get back to us with the session .

Regards,

waltah
Level 8
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Message 3 of 7

Re: Antivirus Plus firewall will not turn on

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i will as soon as i get home. thank you

waltah
Level 8
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Message 4 of 7

Re: Antivirus Plus firewall will not turn on

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actually turned out to be virus related. it got itself into the registry and was causing havoc, malwarebytes nor mcafee found it. superantispyware did. re-imaged my PC from a date prior to the infection and all is well, ran scans again and im clean. firewalls are functional again

Dinz
Level 16
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Message 5 of 7

Re: Antivirus Plus firewall will not turn on

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So, my prediction turned out to be EXACT. Thanks for the update J  and glad that you are OK now .

keiooz
Level 7
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Message 6 of 7

Re: Antivirus Plus firewall will not turn on

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This is the exactly what I need. It really saves a lot of time. Thanks for helping.

Debster
Level 7
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Message 7 of 7

Re: Antivirus Plus firewall will not turn on

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I just bought a new laptop and livesafe prem+.  It wont turn antivirus on, loads wont set up.  You press to set up, it says installing, then goes back to set up. Im frustrated and fed up. Pls help. 

16425054265587956423770208765817.jpg

16425054490321682848574337759813.jpg

 

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