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Annoying & Strange Pop-Up warning

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Why does pop up keep coming up saying I am not protected & at risk even though I downloaded mcafee & have been using it for a long time since 2020 but my laptop was still showing this annoying pop up coming up with warnings from mcafee that i dont have protection & i could be at risk even though when i open the ap it shows its running & working & it is set to auto renew & i also have the one for up to 5 devices....I decided to close message forever clicked "dont show this again" even though it warned me about doing that too it was just getting reallt annoying & confusing me a little. I am just wondering why it was showing up all the time even though i was always signed on to mcafee & set up with total protection & auto renewal? :\

Also the advertisement is showing it is from Mcafee so that is also a confusing part & wondering if anyone else has had this problem?

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Re: Annoying & Strange Pop-Up warning

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Hi @PurpleRose 

Greetings from McAfee

We are sorry for the inconvenience caused. Kindly follow the below steps and update us the issue status

  • Disable information alerts in McAfee (Open McAfee >> Settings >> General Settings >> Information alerts)
  • Disable Sites notification on your browser (Open Browser >> Settings >> Security and Privacy >> Site Settings >> Notifications)

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

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5 Replies

Re: Annoying & Strange Pop-Up warning

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Hi @PurpleRose 

Greetings from McAfee

We are sorry for the inconvenience caused. Kindly follow the below steps and update us the issue status

  • Disable information alerts in McAfee (Open McAfee >> Settings >> General Settings >> Information alerts)
  • Disable Sites notification on your browser (Open Browser >> Settings >> Security and Privacy >> Site Settings >> Notifications)

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

DavidKH
Level 7
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Re: Annoying & Strange Pop-Up warning

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I have this same problem of popups advising me that my system is at risk and my subscription has expired. I have changed the settings as suggested and also run a virus check the popups are still appearing and the virus check identified no problems.

Your advice would be appreciated

Thanks

Re: Annoying & Strange Pop-Up warning

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Are the links actually McAfee read 

https://www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS103285

To see what addresses are valid. This could be a fake email trying to scam you. Do not click on the link passing the mouse over them shows what the address is.

McAfee Support 

Re: Annoying & Strange Pop-Up warning

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It's not an email for me , it is a pop-up that comes on when I turn on my laptop, along with showing up every so often telling me my computer is at risk & has no protection which is really concerning & shouldn't be happening when I have paid for my subscription since 2020 & I am on auto renew & have paid for the total protection & 5 devices. I am going to try & go into the settings to disable pop-ups like it was described because I have been dealing with this for too long. My computer only has pop-ups for McAfee too its not like I have a lot of random pop ups coming up & it does look like its coming from True McAfee but I guess maybe it could be a scam too.... Anyway thanks for the help & I will try to go into settings & I will let you know if it works. Thanks so much for the help everyone.

Re: Annoying & Strange Pop-Up warning

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Quick update-
Hey, so I disabled the notifications from Mcafee in settings & I will let you know if that changed anything. I am still trying to figure out the 2nd part "disabling site settings" notifications part but I will let you know if the first step was enough to stop it. Thanks.
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