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dug5y
Level 7
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Message 41 of 357

Re: AnalyticsSDK process and possible memory leak

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My old DELL XPS8100 has been running slow and losing network connections for the last few days.  Ran OK for about 10mins then everything effectively stopped.  Had looked at all sorts of solutions to fix but last night was the eureka moment.  Tried to scan a document via Wifi last night and discovered it couldn't even file the scan due to low memory.  That's when I discovered that this offending AnalyticsSDK process was the culprit.  Here's hoping a solutions is found quickly.

nuhairi
Level 7
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Message 42 of 357

Re: AnalyticsSDK process and possible memory leak

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From my observation, the memory for McClientsAnalytics.exe were allocated massively when Google Chrome is launched to view websites and it is not cleared when Chrome is closed.

For replication purposed my Chrome is Version 55.0.2883.87 m (64-bit).

catdaddy
Reliable Contributor
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Message 43 of 357

Re: AnalyticsSDK process and possible memory leak

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Thank you for your input. I would like to inform (Everyone) that Senior Level Engineers are aware of this issue, and monitoring this thread.

Cliff
McAfee Volunteer
lotty
Level 7
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Message 44 of 357

Re: AnalyticsSDK process and possible memory leak

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Chrome may be involved with my PC. I run chrome up all the time with 20+ active tabs. Certain sites do auto-refresh. It may be that this AnalyticsService / ClientAnalyticsService process is hanging on chrome related activity.

I do not see any memory issues with the underlying McafeeScannerService.

Any comment on what impact disabling this AnalyticsService / ClientAnalyticsService service would do to the overall AV / Antimalware functionality of the Mcafee total protection.

My vague recollection was an update to the McAfee software about 1-2 weeks ago requiring a reboot. Possibly this was introduced with this update?

catdaddy
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Message 45 of 357

Re: AnalyticsSDK process and possible memory leak

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I periodically run a couple of tests to check my ( Layers ) of protection.

1.  Go to Allinfree.net ( a parked Domain ) and Web Advisor should block it.  ( Click on Back )

2.   Go to Eicar.com and run the Test file ( 68 bytes string will suffice ).  Your Anti-Virus should block it.

3. Go to ebdy.com ( Ebay ) to test your 'Typo-Squatting' protection.

Typosquatting detection helps to prevent you landing on a "fake" website that is pretending to be legitimate. See TS102572 for more details about typosquatting.

Cliff
McAfee Volunteer

Re: AnalyticsSDK process and possible memory leak

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Having the same issue, Ben happening since thIt's day.  Can usually run a fair few thing at once, with loads of tabs open in chrome.  Now it crashes - sometimes straight away, sometimes 5mins, 15mins.

doesnt like scrolling.

then laptop won't access internet.

rebooted about 59 times over the weekend.

looked at process tree and AnalyticsSDK is using ads of memory.

cuTrenton any work I'm doing is taking 3 times as long, please please can we have s solution soon

lotty
Level 7
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Message 47 of 357

Re: AnalyticsSDK process and possible memory leak

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To explore possibility that this is chrome related, i completely closed Chrome .. and all other browsers .. no impact .. the memory footprint on the process did not fall and in fact just keeps rising

So i did same with other apps that have an ongoing traffic   .. all same result 

Outlook with exchange

iCloud

Trillian

skype

skype for business

but nothing seems to change the trajectory of the increase of memory except of course ending task

skeown
Level 7
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Message 48 of 357

Re: AnalyticsSDK process and possible memory leak

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Add me to this list for people experiencing high memory usage to the point where windows keeps complaining that I'm running out of memory.  I'm happy to help explore and provide information regarding this issue as needed.

Currently running Windows Pro 10.0.14393

McClientAnalytics is consuming 2GB of RAM

Let me know what if any details/tests you would like from me.

I will note that shutting everything obvious (ie no major apps/programs running) down and just running a "Check for Updates" under Mcafee Total protection will see this value climb about 1,500K

McAfee Total Protection 14.0 R12
McAfee SecurtiyCenter: 15.3.3061

McAfee Anti-Virus and Anti-Spyware: 19.0.3060

McAfee Personal Firewall: 16.0.3026

McAfee Vulnerability Scanner: 5.0.3053

catdaddy
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Message 49 of 357

Re: AnalyticsSDK process and possible memory leak

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​,

                     Thank you for your input   It is sincerely appreciated.

                      ​  Here is another individual willing to allow you to collect logs

Thanks,

CD

Cliff
McAfee Volunteer
selvan
McAfee Retired
McAfee Retired
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Message 50 of 357

Re: AnalyticsSDK process and possible memory leak

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Hi Everyone,

Am trying to replicate this on my lab setup but haven't noticed it yet. Please share the below details that could help us to identify if there are similarities in the setup of each PC

  • Operating System
  • Processor manufacturer
  • Bit level
  • Hard disk type (HDD or SSD or Hybrid)
  • Highest % of RAM used (The peak value noticed)
  • Symptoms of the issue (Whether occurs during web browsing or any other action that triggers the issue)
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