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amitabha007
Former Member
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Message 1 of 10

Activation Problem

I bought Lenovo Laptop and I got 1 license of Mcafee Antivirus Plus as complement. But after installation it goes for activation and gets stuck. Please help me out.

Attached is screenshotproblem.jpg

9 Replies

Re: Activation Problem

McAfee relies on IE being able to connect to the Internet with no problem so try this:

Open IE9 and go to Tools/Internet Options/Advanced and click Reset.  OK any prompts then close IE.

Reopen it and go to Tools/Manage Add-ons and re-enable any you need.

Try activating again.

If that fails try phoning Technical Support - it's a free call, or use online chat and linked through Useful Links at the top of this page.

stanisluv
Level 9
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Message 3 of 10

Re: Activation Problem

actually:

1) IE should be default browser

2) Java should be installed.

amitabha007
Former Member
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Message 4 of 10

Re: Activation Problem

Ex_Brit & stanisluv tried everything you said and still the situation is same. Tried calling the support but they keep me on hold for more than 30 mins without replying. I'm from India and bought Lenovo Laptop and got this 1 yr license free with it. Please hlp me out.

Regards

Amitabha

Re: Activation Problem

Was the computer new when you bought it and when did you buy it?   It's quite possible they gave you an out of date software version.  Does it indicate a version or year on it?   I would try support again as they normally don't put people on hold that long.   The connection must have broken.

karthiks
Former Member
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Message 6 of 10

Re: Activation Problem

amitabha007,

Is the McAfee Preinstalled on the Lenovo PC or you installed through CD ? Do you have any Product Key / Activation Key for this McAfee ?

amitabha007
Former Member
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Message 7 of 10

Re: Activation Problem

Through CD. Product Key: number erased by Moderator for security please communicate personal info via private message

CD Part# 770-1890-96

SO#: SO1104514

Message was edited by: Ex_Brit on 05/01/13 6:22:10 EST AM
stanisluv
Level 9
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Message 8 of 10

Re: Activation Problem

Do you have account on McAfee.com?

amitabha007
Former Member
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Message 9 of 10

Re: Activation Problem

Thanks all for not helping me out monday i'm going to buy kaspersky. And will make sure no one in our office renews there mcafee.

Re: Activation Problem

Patience, as my mother used to say, is a virtue.  Karthik probably had days off and as everyone here volunteers their time anyway help isn't always instant.   Sorry I wish it could be otherwiise.  Did it ever occur to you to contact Customer Service directly?  If they can't help they can connect you with Technical Support.

See this page for India:  http://service.mcafee.com/faq/country.html

There is also online chat support and it's all free of charge.

If you go to Kaspersky, I trust you will afford them some leeway.   Good luck.

.

Message was edited by: Ex_Brit on 06/01/13 5:15:40 EST AM
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