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AUTO RENWAL WITHOUT BILLING INFO REFUND REQUEST

Hello, after receiving notice that I was charged $129 for an automatic renewal through my PayPal that I had no knowledge of, I am requesting a refund. I cannot afford your services at this price and no longer wish to purchase from you at this time. 
Please help me refund this transaction. I am unable to call customer service........all it does it ring & transfer & hang up

Your prompt response is appreciated.

Thank you

3 Replies
krishna55
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Message 2 of 4

Re: AUTO RENWAL WITHOUT BILLING INFO REFUND REQUEST

Hi @gaelicgirl 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

Re: AUTO RENWAL WITHOUT BILLING INFO REFUND REQUEST

I have supplied information.  I did not have any billing information in my account so I am not sure how you billed thru my paypal account.

krishna55
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Re: AUTO RENWAL WITHOUT BILLING INFO REFUND REQUEST

Hi @gaelicgirl 

Greetings from McAfee.

As we discussed, we have initiated the refund from our end. 

Regards,

Krishnamanikandan KS

 

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