2013 Total Protection not activating

[karthiks · Accepted solution]

Hi Raymond,

I have just called you in your home number but I was unable to reach you. I have sent you a private message regarding what to do for this case to get a fix, please respond so that I can help you out to fix the problem. Thanks,

[karthiks]

Hi Raymond,

The McAfee is Working fine in your computer, please use my earlier post instructions to uninstall and reinstall the McAfee in your BOSS machine. Thanks,

[rayathome]

Hi Karthik,

THANKS A MILLION for all your help, i am impressed with the level of help, the extra mile you took to sort out my problem.

Thanks again,

Kind regards,

Raymond

[karthiks]

It’s my pleasure Raymond. Thank you so much , have a great day ahead

[nigeluk]

Hi Karthik

I am having the same problem as Raymond (it tries to access the McAfee website to activate but gives up after a few minues.

Have installed and registered Total Protection 2013 on a Netbook running XP SP3, but i can't activate it on my Laptop running Windows 7 64bit.  I have uninstalled it and re-installed it 3 times and tried to register via the link you posted above but it now says that this product is already registered.  There is an 'M' icon in the icontray but it does not do anything when you either doubleclick on it or rightclick.

I had the previous version (2012) on both machines and it ran fine; however when i came to renew the renewal page was blank so I bought the CD version.

Regards

Nigel

[Peacekeeper]

Whenyou uninstalled the old version did you follow

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

ie run MCPR after you ran the windows removal tool reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

[nigeluk]

No, because at no point did it tell me I had to do this.  I just let it run automatically from the CD; i.e Uninstall previous verstion, reboot Laptop, install new version, enter key and then finally try and validate (this it failed to do).

[nigeluk]

Ignore above.

I don't know what has happened but it has installed properly, the activation has worked and it is currently updating itself.

Regards

Nigel

[Peacekeeper]

In this case probably a sever issue thatw as cleared up. Uninstalling it properly always the best path but if it isn't broken great. have a happy new year.

[karthiks]

Hi,

I was not in office when you posted your issue, I think the McAfee is working fine as per your post. Please post me back if in case you have any problem with McAfee

Message was edited by: karthiks on 12/31/12 7:41:11 AM CST