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Message 1 of 3

I would like to request refund and choose another product



I'm trying to request a refund for my McAfee LiveSafe, and buy the Total Protection.

I have contacted support and they said that we will call me, but i didn't receive any phone call.

And I keep receiving emails saying to respond to the Service Request, and I don't know how.


Can someone please help me?




2 Replies
McAfee Retired
McAfee Retired
Message 2 of 3

Re: I would like to request refund and choose another product

Hi @alyaziaralktebi,

Sorry for the inconvenience caused. I have sent you a personal message. Kindly check and respond to it.


Allwyn I

Reliable Contributor
Reliable Contributor
Message 3 of 3

Re: I would like to request refund and choose another product

hello @alyaziaralktebi 

to access private message sent by mcafee moderator do as follow;

if you are logged in to this community you should see an envelop/mail icon next to your username at the right upperside of this page.

when you click on this envelop/mail icon you will see the private message overthere.

click to open and below is a reply button when opened.

if for some reason you don't see this envelop/mail icon change browser to Edge of Firefox.

another user from this community had this issue and changing to Firefox for example solved the issue.

hope this helps.


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