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wamelegy
Contributor II
Message 1 of 7

Consumer service page not working for me

Dear all,

2 days ago I have an issue regarding auto renewal service, so that i tried to access consumer services page but it's not working for me.

Every time I enter the customer service page it gives me a blank page, therefore I will not be able to solve my problem of refunding the withdrawn amount due to the automatic renewal process.

I have tried many options including deleting all history & cookies, also used incognito mode  

Kindly help me 

6 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 7

Re: Consumer service page not working for me

Hi @wamelegy 

Greetings from McAfee.

We are sorry for the inconvenience caused we request you to contact our McAfee consumer support using the below link.

McAfee Consumer Support - 

Regards,
Edward Franso

wamelegy
Contributor II
Message 3 of 7

Re: Consumer service page not working for me

thank you for your response,

It still doesn't work even from the link you provide me.

please screen in link below:

https://prnt.sc/Iqx1oOw6_hrU 

I have tried from several devices & several browsers.

wamelegy
Contributor II
Message 4 of 7

Re: Consumer service page not working for me

Why you don't reply ?

marisa1
Contributor
Message 5 of 7

Re: Consumer service page not working for me

the exact same thing happened to me and it seems impossible to get through. I tried to get a refund from Paypal but they are asking for evidence. The only evidence I can provide is that i simply can't get through to customer service !
wamelegy
Contributor II
Message 6 of 7

Re: Consumer service page not working for me

This failure is intentional, so that we cannot refund our money, and Not responding to our messages is the biggest proof of this.

They don't want to help.

wamelegy
Contributor II
Message 7 of 7

Re: Consumer service page not working for me

(You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer))

this is the terms of service, but you do not want to apply it.

 

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