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alaa12
Former Member
Message 1 of 3
‎12-10-2017 06:43 AM

تم الدفع ولم يتم التجديد !!

، إحدى صديقاتي احتاجت أن تجدد اشتراكها في مكافي انترنت سيكورتي و قمت بالتجديد لها من التطبيق على الحاسوب ، حيث كانت تظهر رسالة تلزم التجديد وعند الضغط عليها يفتح الموقع لأملأ بيانات الدفع ، وعند إكمالها تأتيني رسالة خصم بالمبلغ 59.99 دولار ، ورقم الطلب CS2177429133

.المهم ، في صفحة الحساب لم تظهر أي علامة أني قمت بالتجديد أو الشراء وأيضاً عندما انتقلت للتطبيق على الحاسوب لم تختفي رسالة الأمر بالتجديد حتى عندما أغلقت البرنامج لأكثر من مره وأعدت فتحه .

دخلت على صفحة المساعدة في صفحة مكافي ولكن للأسف لم أستطع الوصول لأي مساعدة ممكنه ، مع العلم  أني قرأت هنا في المنتدى أني سأحصل على المساعدة عبر المحادثه الفورية عبر الرابط http://www.service.mcafee.com/

ولكن المفاجأه أن الرابط لايفتح server IP address could not be found !!

صديقتي لا تتمكن من الوصول إلى الإيميل المسجل في البرنامج منذ فتره ولم تعد تريد البرنامج أو الإشتراك في مكافي إطلاقاً وأريد استعادة مبلغي في الحال بسبب سوء خدمة العملاء هذه ! حتى أني قد ارسلت قبل يومين رسالة لإيميل خدمة العملاء ( الذي لم يكن مذكوراً في الموقع الرسمي بل وجدته في قوقل ! )

أريد استعادة المبلغ في الحال !!

أرجوا التواصل معي على إيميلي المسجل هنا

alaa_d2@ymail.com

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2 Replies
user_80406
Contributor
Message 2 of 3
‎12-11-2017 05:31 AM

Re: تم الدفع ولم يتم التجديد !!

شكرا لاتصالكم بمكافى

ارى انكم تمكنتم من الاتصال بنا و تم استرداد المبلغ

من السهل التواصل معنا من الاثنين للجمعة و مواعيد العمل بتوقيت السعودية من 8 صباحا حتى 5 مساء

من الواضح انكم حاولتم التواصل معنا من خلال المحادثة الفورية خارج اوقات العمل الرسمية او خلال عطلة نهاية الاسبوع لذلك ظهر لكم هذا الخطأ فى الاتصال

للاسف التواصل من خلال الايميل لم يعد متاح لذلك لم يعد مذكوراً في الموقع الرسمى

يرجى التواصل مع خدمة العملاء من خلال زيارة موقعنا www.service.mcafee.com و

يمكنكم التواصل مع خدمة العملاء عن طريق الاختيار بين الاتصال الهاتفى او المحادثة الفورية الكتابية

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exbrit
MVP
MVP
Message 3 of 3
‎12-11-2017 07:13 AM

Re: تم الدفع ولم يتم التجديد !!

يجب أن تكون جميع استفسارات الحساب عبر الهاتف: Antivirus Software and Internet Security For Your PC or Mac | McAfeeأ

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