Unable to access Web console to unlock anti-theft

[federalland]

No solution whatsoever.  Why is it taking so much time to generate our passwords?

[Peacekeeper]

Sent Selvan a reminder email

[selvan]

federalland,

> It will take only minutes to generate a recovery password provided you have the Anti-theft application installed in your machine.

> If you have uninstalled it and deleted your computer from Web console - Problem arises.

> The device will send a signal to the Back end server periodically making sure that computer is not stolen and is in safe hands.

> The Anti Theft application is the medium by which the machine communicates to the server.

> What literally happened is that the medium is uninstalled and ultimately device could not communicate with servers thereby presuming that laptop is in stolen state.

We are working in the background please be patient so that we can make a progress..!

[selvan]

marvz / sridhar,

Please post the screenshot or photograph of the locked screen so that we can proceed further.

Regards

[federalland]

Hi Selvan P,

See screenshot below

Thanks,

[rafaelgazzoni]

Selvan,

Can you help me?

Thanḱs.

[marvz]

Good Day Sir Selvan!!! here is the screenshot as you you requested. Thank You.

[federalland · Accepted solution]

Hello Everyone Hello all moderators. I just want everyone to know that my issue has been resolve already. All you have to do is call the intel tech and answer all security questions for them to give you the password for the token. THANKS EVERYONE!

[Peacekeeper]

Was this using the phone numbers I gave you originally in

https://community.mcafee.com/message/304151#304151

[fdamorim]

Selvan,

Could you help me too?

Thanks.