×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
federalland
Former Member
Message 1 of 46

Unable to access Web console to unlock anti-theft

Jump to solution

Hello Everyone,

I would like to seek assistance. I'm unable to find the webconse in the mcafee website for me to unlock the "Monthly lock" of the anti theft trial. I also noticed that my device (laptop) is not anymore registered on my mcafee account. As a result i can't open my laptop.

Please.... help...

1 Solution

Accepted Solutions
federalland
Former Member
Message 18 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Hello Everyone Hello all moderators. I just want everyone to know that my issue has been resolve already. All you have to do is call the intel tech and answer all security questions for them to give you the password for the token. THANKS EVERYONE!

View solution in original post

45 Replies
federalland
Former Member
Message 2 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Let me know what information you will be needing. Thanks alot Pleas help

federalland
Former Member
Message 3 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

My computer is locked due to the anti theft.

email associated to the mcaffe account is: email removed for security mod

Platform ID: 00004DFA

Service Provider ID:  5000

Platform Recovery ID: KYJPC3JB0624IKQ2IRTIU44JTI    -    all I or capital i

Message was edited by: Peacekeeper on 25/09/13 6:07:58 PM
Peacekeeper
Message 4 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Have you called

Intel® Anti-Theft Service — Telephone support for the Intel® Anti-Theft Service Provided by McAfee

There are also some techs checking these threads as we mods cannot help with AT issues.

RE your account issues best I get 1 of these techs to popin here. Done that.

Oh did you try to remove Mcafee at all? That clears the account listed PC you are on at the time.

Message was edited by: Peacekeeper on 25/09/13 6:15:28 PM
selvan
McAfee Retired
McAfee Retired
Message 5 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Hi federalland

I've sent you a PM kindly respond to it in order to proceed further..!

selvan
McAfee Retired
McAfee Retired
Message 6 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Hi

Is it okay If I can give you a call now..?

Please respond

selvan
McAfee Retired
McAfee Retired
Message 7 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Federalland

Please do post the screenshot here. So that I can send a summary to the concerned team. Will get back to you If I need any other details.

Regards

federalland
Former Member
Message 8 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Done Sir. Please check inbox.  Thank you so much for your help have a blessed day!

marvz
Former Member
Message 9 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Hello federalland!!! did you find the solution?

srinu1234
Former Member
Message 10 of 46

Re: Unable to access Web console to unlock anti-theft

Jump to solution

Dear Selvan,

I have simlar problem. My laptop is locked . I need to unlock using webconsole. I can´t fine Anti theft webconsole Mcafee account. Please help me solve this problem.

Regards

Sridhar

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community