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shera12
Level 7
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Message 1 of 4
‎03-24-2017 02:04 AM

My laptop locked by anti theft

Please can u help me..my laptop was locked by anti theft service. Where i can get my user password. Ty so much.

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3 Replies
Peacekeeper
MVP
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Message 2 of 4
‎03-24-2017 02:12 AM

Re: My laptop locked by anti theft

Unfortunately, please refer to the following thread.

Re: My VAIO T Series ultrabook was blocked by Intel Anti-Theft. Need help to unlock Anti-Theft

Sorry but there is no support for anti theft if you do not remember the password you are stuck.

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selvan
McAfee Retired
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Message 3 of 4
‎03-27-2017 11:02 AM

Re: My laptop locked by anti theft 

Shera Noor wrote:
Please can u help me..my laptop was locked by anti theft service. Where i can get my user password. Ty so much.

Hello ​

McAfee Support does not have access to your password.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

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selvan
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Message 4 of 4
‎04-22-2017 05:29 PM

Re: My laptop locked by anti theft

Marking thread as "Assumed Answered"

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