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muhlis
Level 7
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Message 1 of 4
‎04-22-2017 05:05 AM

My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

Hello

My laptop locked by Intel Anti-Theft. I removed and reinsert again BIOS battery because laptop was freezing and witing while starting. Afterwards laptop started attached screen showed. I searched forums but there is no solution for it.

I have only below Recovery key when I enter the 2- Server Token Password section

Recovery Id: ARE6KPPLT4FJH6G3YMF64U6YEY

Before I didn't install any Mcafee Anti-Theft software. So I don't know any password for both sections.

Platform ID : 00009887

Is it possible to recover password with Recovery ID?

1 person had this problem.
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3 Replies
catdaddy
Reliable Contributor
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Message 2 of 4
‎04-22-2017 05:21 AM

Re: My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

​,

                  It would be best for you to contact Technical Support, as Anti-Theft is no longer supported. I apologize as we cannot assist here either on the Forum.  https://service.mcafee.com/webcenter/portal/cp/home/contact

Cliff
McAfee Volunteer
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selvan
McAfee Retired
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Message 3 of 4
‎04-22-2017 05:24 PM

Re: My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

Hello,

Support doesn't have any solution either. The AT Service was EOS (End of Support) 2 years ago and your best bet is to contact your system manufacturer to replace the Motherboard.

>> Marking "Assumed Answered"

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Joram
Level 7
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Message 4 of 4
‎07-30-2020 08:58 AM

Re: My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

 

I had exactly the same problem with Asus laptop S550CM

To fix this problem a local lab replaced the BIOS chip. 

It took some time to order the chip but the laptop is working again. 

Asus support offered to replace the motherboard and did not commit that the Hard Disk content will be saved. So I took the laptop to a private lab and they did the job right.

 

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