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selvan
McAfee Retired
McAfee Retired
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Message 11 of 15
‎03-02-2017 01:10 PM

Re: Laptop locked by Anti Theft. Please help.

Hi neis

Support to Anti-theft Service ended 2 years back and there has been several email notices sent to customers requesting to un-enroll the service prior to EOL.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

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catdaddy
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Message 12 of 15
‎03-03-2017 01:12 AM

Re: Laptop locked by Anti Theft. Please help.

Please follow Selvan's suggestion/advice as he is our internal 2.5 Technical Support/Engineer.

Cliff
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nik9915
Level 7
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Message 13 of 15
‎03-03-2017 03:18 AM

Re: Laptop locked by Anti Theft. Please help.

Hello My pc is blocked by Anti theft

I try to access MYACCOUNT -> SUBSCRIPTION -> GO TO THE CONSOLE WEB ANTI THEFT  but it appears

An unexpected error has occurred.

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catdaddy
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Message 14 of 15
‎03-03-2017 03:28 AM

Re: Laptop locked by Anti Theft. Please help.

Please follow the instructions and steps to take that Selvan posted in  ( Post #10 ). As he basically has mentioned that he is incapable of assisting you personally.

All the very best

Thank you

CD

Cliff
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selvan
McAfee Retired
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Message 15 of 15
‎10-01-2017 08:20 AM

Re: Laptop locked by Anti Theft. Please help.

Marking thread as Assumed Answered and locking

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