Re: Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

[vongoh]

Hi Chinthanai,

I have a private message out to Sanjay so we can do another support call.  I am waiting a response.  Please keep the issue open

until it is resolved?  Thank you.

\

[selvan]

I can give you a callback and assist you further. Please let me know your availability today.

[vongoh]

I missed a call this evening from Sanjay.   Can we try again for tomorrow evening? 

Let me know if 07/07/16 between 4PM - 9PM is good,  thanks.  

By the way - some things to keep in mind:

`1)  I want to know if I can try out a couple of candidate passwords on the lockout screen,  without

      permanently locking myself out.   I have a good idea of what the password might be, but I did

      not and do not want to make a move without knowing for sure what will happen.

2)  Remember:  we pulled the CMOS battery in order to reset a corrupt BIOs.   Did anyone on your end

     find out whether or not the process will either a)  Continue and reset the BIOs  or b)  Bring me back

     in a circle back to the original corrupt BIOs. 

I suppose we will find out when we try the password  or your method of getting past the screen .. but it

is this issue that I think will determine whether or not my laptop can be salvaged or whether it will be

a piece of junk from now on.   It would be good to know going in to this

Thanks so much for your assistance,

- Josh

[sanjay]

Hi Josh,

I Have sent you a Private Message.

Cheers

Sanjay

[sanjay · Accepted solution]

I have sent you a private message. Please contact us back if you need further assistance.

Cheers

Sanjay

[selvan]

Please mark this thread answered since there is no pending troubleshooting from our end.

[exbrit]

Done.

[tecnobel]

Hello! I`m with same problem!

[SmartMike42]

Hello, have a same problem with Sony SVD 1321K4RW. After cleaning the dust from inside of the laptop my Sony can't boot with same issue as a topicstarter. I have an access to mcafee's account but it don't solving the problem. Please help me with same problem!

[Kuen]

Hi Mr Sanjay, I have the same problem with my Asus Ultrabook laptop. Hope you can help me get out of being locked out from my otherwise perfectly still good laptop. Thanks in advance!