Having issues with Anti theft uninstall

[rasheed3016]

When i try to uninstall the Anti theft software am seeing this error.Please suggest.

[exbrit]

Someone from support patrols here at intervals and hopefully they will spot this but until they do you may want to try the dedicated Anti-Theft support line.

See this page: Intel® Anti-Theft Service Provided by McAfee

[selvan]

Hi Abdur,

Please let me know if you want to remove Anti-theft completely from your machine. Also note that mere uninstall of the application does not remove the Service completely.

[rasheed3016]

HI Selvan ,

Yes i need to completely remove AT from my system.
Regards,

Abdur Rasheed.A

[selvan]

Hi Abdur,

Were you able to sync the device with the Servers by clicking on "Sync" button in Anti-Theft Application User Interface.

If Yes login to McAfee Anti Theft Web-Console and check if you are able to see the "Settings" Options Enabled

[rasheed3016]

Hi I had a new laptop bought a month ago and it was having AT under 1 month trial..I never used it and was trying to uninstall as it's subscription was over.

All I need is to uninstall and remove it from my start up apps and task bar.

Using ASUS win8 laptop.

[selvan · Accepted solution]

Hi Abdur

I understand your concern. You need to change the settings from Web-console for complete removal of the Software. Since you had it Installed the device will be enrolled to the Service.

Even though it is a Trial try logging in to home.mcafee.com and click on Anti-theft Web console you will see the below screen

Check if you are able to see the Settings option on the right corner. You need to disable Device Tracking and Auto -lock first for complete uninstall.

If you face any difficulties proceeding with the above steps please call McAfee Anti theft Support from reply no.1 by Peter

Post back once you are able to see the Settings options..!

[Pritish]

Hi Abdur Rasheed,

I see from the previous post that you were asked some information pertaining to the Intel Anti-theft software.

Please let us know if you are still facing the issue or is your issue resolved. Let us know if you would need further support.

Regards

Pritish P.

[rasheed3016]

Hi Pritish,

The issue is sorted now.

[Pritish]

Hi Rasheed,

Thank you for getting back to us. We are really glad to know that the issue you were facing is now resolved.

If you have any issues with McAfee in the future, please feel free to open a thread here and contact us.

Regards

Pritish P.