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Computer blocked by anti theft

Good morning. I just started my computer and found it blocked by McAfee anti theft technology.

I tried following the steps provided by the How to unlock a computer that was locked by Anti-Theft article, but none of the options seem possible.

Since the service has been disabled since 2013 the only email I could have used for an account is , but I asked for password reset for this address and nothing came. The only account I have has nothing but a phone acquired in 2017. 

It is very important that I solve this as soon as possible.

The platform id is 0000E49F

The recovery id is QB6JUZGNB25XC7437YHPYL3IA

Thank for your help,


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Re: Computer blocked by anti theft

Hi @Andyfstudio ,

Kindly use the follow the instructions given in this article TS101587 to unlock your PC.

Re: Computer blocked by anti theft

Unfortunately I am not able to use any of the options. I don't have a McAfee account for this computer. I don't know how this anti theft system got there to begin with, the only device I ever had McAfee on was a mobile phone. Therefore I can't get any codes or passwords for anything.

The only thing I have is a recovery id, but I can't seem to find where I should type that to get to a recovery code as specified in the last section of the article. 

I don't really know how to proceed giving that I don't have an account.

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