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ttomm1946
Level 7
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Message 1 of 6
‎03-21-2014 08:23 PM

Toolbar in Thunderbird?

If i mark a message as spam is it supposed to delete message because it does nothing

Tom

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exbrit
MVP
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Message 2 of 6
‎03-22-2014 04:27 AM

Re: Toolbar in Thunderbird?

Although I don't use the product I was just reading the help files in my SecurityCenter for pointers.  As far as I know it should move the item to the Spam folder from where yolu can delete it.

You can fine tune the filters in Advanced settings according to Help (Open SecurityCenter then click Help at right..Takes a while to open.

Technical Support might be of greater help until someone with knowledge spots this.

It's free to phone them or use their online chat and linked under Useful Links at the top of this page.

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ttomm1946
Level 7
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Message 3 of 6
‎03-27-2014 11:03 AM

Re: Toolbar in Thunderbird?

spent two hours with tech suppoert on the phone...He finally told me if i re-installed it would fix it..It didn't..

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exbrit
MVP
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Message 4 of 6
‎03-27-2014 11:23 AM

Re: Toolbar in Thunderbird?

There are some issues with Thunderbird I believe but support knows about them better than we do.  All I can suggest is ask them to escalate the issue to a higher level of support.

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ttomm1946
Level 7
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Message 5 of 6
‎03-27-2014 11:24 AM

Re: Toolbar in Thunderbird?

thank you..Is the next level  free support.?

Message was edited by: ttomm1946 on 3/27/14 1:25:05 PM CDT
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exbrit
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Message 6 of 6
‎03-27-2014 11:29 AM

Re: Toolbar in Thunderbird?

Online chat and phone support is free, yes.   They also do have paid support but you don't need that, it's more for volume users.

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