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Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

Actually Mozilla blocked the addon 3 days ago since then my TB has loaded fine just no Anti spam enabled. As CD said the Developers have this in hand and it should be addressed soon we hope.

bernied
Level 7
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Message 12 of 66

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

I've had a number of discussions with a TB tech and there was a work around that worked for a while, but every McAfee update restored the old setup and crashes occurred again. TB has now blocked the Anti-Spam add-on. McAfee is supposedly working on a correction but we'll have to live without Anti-Spam for the time being.

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

I Know darn annoying as mine than same. Ieven gave up snd when reinstalling my suite left Anti spam out to save the hassle. Will ask again on our Monday call for an update.

dms26
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Message 14 of 66

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

This is at least the 3d year in a row something like this has happened!!  Why doesn't McAfee work closer with Mozilla?

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

Sorry do not know should get an update soon was nothing yet last week

wsmwk
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Message 16 of 66

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

A month later. Have McAfee issued an update with the fixed addon version 3.0??

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

Nope I am respiring this Monday in our call. Sorry out of this helper's hands but can still stir.

wsmwk
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Message 18 of 66

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

How was the "stir"??

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

From what we were told they have figured the issue is actually caused by Thunderbird causing the crash. This unofficial but what we were told. TB team have been contacted I gather.

Reconfirming this

wsmwk
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Message 20 of 66

Re: Thunderbird 52.0 crashes when updated, need to disable McAfee add-on. Why?

> From what we were told they have figured the issue is actually caused by Thunderbird causing the crash. This unofficial but what we were told. TB team have been contacted I gather.

Then someone in McAfee gave the person you talked to bad information because

a) no one in development has told us Thunderbird is causing the crash 

b) to the contrary, we (Thunderbird) tested a fix from McAfee in mid-April that worked to stop the crashes and then

c) I heard from Kaushal Shah on May 10 that the fix would come in version 3.0 of the addon

But we are still seeing crashes, so apparently the fix hasn't come out yet. Thus my question.

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