McAfee LIvesafe Anti_Spam not working

[gerardv1]

I am using windows 10 and Outlook 2016. Mcaffe Live Safe has not worked since early Nov. I have spent hours online with McAfee trying to resolve the issue. There has been no solution. They keep sending emails saying my case(#2129883024) is under review and occasionally phone me to say that a patch will be available in a few days. It's approaching 2 months now and McAfee LiveSafe is still not working. I don't understand how what I thought was a reputable company can let this happen. Any help would be appreciated.

[exbrit]

I'll ask the resident tech to take a look at the case and see what progress is being made.

Can you post your last submission reference number?

Edit: oops you did post it, ignore that.

​ can you take a look at the progress in the above case please?

[catdaddy]

We could also bring this up as a 'Topic of Discussion' on 1/9/2017 on our Conference call , if you think we need to. Quite possibly Selvan can address it,since you asked.

I take that the OP means that the Anti-Spam feature is not functioning properly, not LiveSafe as a whole?

[Peacekeeper]

Best summarize the actual issue here as well please in case others see the same.

[catdaddy]

Good Idea PK...

[glenndibler]

What kind of SPAM is not being blocked? I also have LIVESAFE and in the last 2 months I have been receiving SPAM emails that show just a single alphabet letter
as the from line. Most of them I can manually earmark as SPAM but they they still keep coming. I also get SPAM with pages and pages of Chinese letters which will
not be identified by McAfee or Outlook and I have to manually drag to the junk. When I talked to MCAFEE last month they said they are working on it. I wonder how long it will take for the Experts at McAfee to figure it out. It is irritating to have to manually screen your SPAM daily when your Anti-Virus is supposed to do it for you. Note: I have all of the filters turned up to allow nothing but contacts and what I have earmarked as safe.

[exbrit]

Have you spoken to your ISP?  Perhaps they need to tighten their webmail spam filtering?

Further comment I'll leave to Peacekeeper or Catdaddy as the experts.

[exbrit]

BTW Technical Support is free and by far the quickest way of getting things solved.

If at first they can't solve it, ask for an escalation.

Contact Support

[glenndibler]

My email provider is MSN/Outlook/Hotmail and I have those filters turned up to the max. What I don't understand is that I can't find the corresponding SPAM in the outlook inbox, junk folder, or Pop folder but yet they show up in my Outlook 2003 inbox.

[exbrit]

That is curious.  Unfortunately even though I have it installed, I don't use Outlook, nor do I use Anti-Spam because an outside filtering service does that work for me so stuff I pop into my desktop rarely has spam in the mix..

Hopefully someone with knowledge will chip in here soon.