Has anyone cured this problem?
In the McAffe tab the "Mark as Spam" "Mark as not Spam" and "add friend" are all greyed out.
Effectively I can't mark as spam or unmark as spam, I'm using pop3 windows 10 and outlook 2010
Any help appreciated.
Solved! Go to Solution.
Sorry for the inconvenience caused. Please let us know the following details to help you further on this concern.
Hope I've got the info you need.
McAfee LiveSafe Version 16 Release 16.0 R29
On outlook, Microsoft office professional plus 2010, can't find the version number, perhaps you could point me in the right direction, I believe support has been withdrawn so no updates available, again perhaps you could advise.
McAffe updated last 7/2/21
Thank you for your prompt response and for the all information provided. Due to the nature of the issue, we have sent you a personal message. Kindly, check and respond to it.
Not happy would describe my feelings right now.
Got the phone call and remote access, was told the reason the buttons were greyed out was because I was using Outlook 2010, upgrade and all will be ok.
At considerable expense I've now upgraded to Office 2019 ant the buttons are still greyed out, I feel conned by Mcaffe support, and considerably out of pocket, wish I had stayed with AVG!
Kindly apologizes us for the inconvenience caused. We will definitely help you. I have sent a personal message. Kindly check and respond to it.
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