cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
user_6
Level 9
Report Inappropriate Content
Message 1 of 23

IE9 makes McAfee antispam crash.

Jump to solution

Hello,

this morning I have downloaded  IE9, without any problem during installation and it was working fine.

But when I wanted to open McAfee security center and then antispam to see if emails had been filtred, then McAfee crashed and closed...

I turned back to IE8 and all was working OK as usual.

I tried one more time with IE9: same problem!

I wrote a post on IE9 forum... and here too to try to have a solution.

However all is perfect with IE8!

Regards,

1 Solution

Accepted Solutions
user_6
Level 9
Report Inappropriate Content
Message 7 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Thank you. Of course I should have a look in "anti-spam" part of the forum.

Do you have any idea about the moment where this update will come?

Do you think that Brian Trombley will signal it on this topic,

https://community.mcafee.com/thread/33812

when it is done?

Regards,

Ce message a été modifié par: jerome.lichne on 25/03/11 02:43:42 CDT

Message was edited by: Ex_Brit on 30/03/11 9:17:04 EDT AM

View solution in original post

22 Replies
jaymfe
Level 12
Report Inappropriate Content
Message 2 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Jerome.lichne,


This issue is already reported and we'll have an automatic update to address the anti-spam issue you describe shortly.  Until then, you can temporarily uninstall the IE9 update if you'd like to access anti-spam settings.

user_6
Level 9
Report Inappropriate Content
Message 3 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Hello and thank you for your response.

This bad experience occured on my computer with Vista.

I did not try IE9 on my wife's one with W7.

Is the problem the same on both systems?

However you tell me that a soon update must fix it so I'll wait  for it before going back to IE9. With IE8 all is perfect!

Will the number of the anti-spam version will change? (now 11.5.141).

Regards,

Ce message a été modifié par: jerome.lichne on 24/03/11 02:49:28 CDT
jaymfe
Level 12
Report Inappropriate Content
Message 4 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

I have the same issue with IE 9 and my operating systemis Windows 7 Ultimate Sp1. So I suggest you to stick with IE 8 till get an update from McAfee to fix this issue.

For your information, this issue will not block Anti-Spam process on your computer, but we are unable to change the current settings. Anti-Spam is working perfectly with my Outllook.


I don’t think that update will change the version, however we can wait for an update. Thank you for your patience, Jerome.

user_6
Level 9
Report Inappropriate Content
Message 5 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

It is allways a good news when you see you are not alone with a problem.

We have to wait for an update fixing this issue.

BUT each time I have such a problem I wonder if the responsable is Microsoft who doesn't care of other softwares, or softwares developpers who do not consider the operating system necessities?

By myself, I think that, with IE8 all was fine and the bug came with IE9: so Microsoft should fix the issue...

Thanks at McAfee to do it (as soon as possible...).  And sorry for my poor english... I hope you understand me.

Regards,

Ce message a été modifié par: jerome.lichne on 24/03/11 16:09:39 CDT
jaymfe
Level 12
Report Inappropriate Content
Message 6 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution
user_6
Level 9
Report Inappropriate Content
Message 7 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Thank you. Of course I should have a look in "anti-spam" part of the forum.

Do you have any idea about the moment where this update will come?

Do you think that Brian Trombley will signal it on this topic,

https://community.mcafee.com/thread/33812

when it is done?

Regards,

Ce message a été modifié par: jerome.lichne on 25/03/11 02:43:42 CDT

Message was edited by: Ex_Brit on 30/03/11 9:17:04 EDT AM
jaymfe
Level 12
Report Inappropriate Content
Message 8 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Jerome, I am now going to remove and re-install IE9 and McAfee on my virtual machine and will update the result soon..

jaymfe
Level 12
Report Inappropriate Content
Message 9 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution
  • ü  OS Name                   MicrosoftWindows 7 Ultimate
  • ü  Version                      6.1.7601Service Pack 1 Build 7601
  • ü  System Type             x64-basedPC

  • Ihave removed IE9 from Computer.
  • Restartedthe computer.
  • RemovedMcAfee Total Protection from Programs and Features.
  • RanMCPR tool and got message “Cleanup Successful”.
  • Restartedthe computer.
  • Loginto McAfee account and installed McAfee Total Protection successfully.
  • NowI am able to access Anti-Spam Settings.
  • Downloadedand installed IE 9 64 bit version (IE9-Windows7-x64-enu.exe)
  • Restartedthe computer.
  • Issuestill persists and unable to access McAfee Anti-Spam setting.

Jerome, I will let you know once there is a fixfor this issue.

user_6
Level 9
Report Inappropriate Content
Message 10 of 23

Re: IE9 makes McAfee antispam crash.

Jump to solution

Jayadeep,

thank you very much for the big work you have just done!

So the issue is not fixed yet and the available McAfee version proposed to be downloaded is still the same.

The only thing to do  is to wait for an update, but I notice that the last post on the other topic is one week old... Not very rapid, McAfee developpers!

Maybe you should write the same text on your first topic (which has been read by Brian Trombley from McAfee team) to inform every one.

Thank you again and regards from Paris (the first warm and sunny day since monthes...)

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community