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Emails sent with characters instead of original content

Recipients of some emails I send or forward tell me that the email they received is blank except for characters like 

愀쐢ɇ in the email instead of the content actually sent. I checked my "Sent" folder and they're right. Sent forwarded email (e.g. an email I forwarded to someone containing text, pictures, hyperlinks) in my McAfee Sent folder disclosed that the email content I sent or forwarded is gone and is replaced by 

愀쐢ɇ   This is not the first occurrence of this. 

Emails I'm forwarding should be safe and virus free if McAfee is performing effectively as it should have checked the email for viruses when it first arrived in my Inbox. So I don't understand the strange characters replacing intended email content. I like the idea of McAfee checking outgoing email for viruses. If it finds something then report it to the sender. Don't just send the email anyway with strange characters that make recipients think the email contains a virus.  

1) Why can't McAfee at least notify email senders with a pop-up notification or something that the email was sent or forwarded but without the intended content and with strange appearing characters before it lands in recipients' Inboxes. As a result, emails can be sent / forwarded not knowing there is nothing in the email received by the recipient. Don't often look at or review sent emails to make sure they are okay and shouldn't have to. Please fix this or let me know what I'm doing wrong.

2) I have McAfee Anti-Spam turned on so spam and junk email received by me from others ends up in the Anti-Spam folder. Does Anti-Spam have something to do with the strange characters showing up in my emails forwarded to others and if so how do I get it to stop checking outgoing email that results in recipients receiving a suspicious looking email?

Thank you.

23 Replies
Madhan
McAfee Retired
McAfee Retired
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Message 2 of 24

Re: Emails sent with characters instead of original content

Hello @smoothieusa 

We are so sorry for the inconvenience caused. Please disable or remove Anti Spam add on and check if it works fine. Also, please let us know the Anti Spam, McAfee Anti Virus and Windows version on your computer.

Regards,
Madhan M

Re: Emails sent with characters instead of original content

Thank you for your response. After reading your reply, I have now turned off (unchecked) "Scan Outgoing Email" in Anti-Spam > Outgoing Email Scan" settings. Will try this first for awhile to see what happens before turning off Anti-Spam altogether. Seems to me turning off Anti-Spam defeats the purpose of the product and could lose the ability to have McAfee move spam or phishing emails to Anti-Spam folder in Outlook. 

As you requested, I have:

- Mcafee Total Protection version 16.0 R28

- Anti-Spam version 19.8.116

- Anti-Virus version: no such named component but the About settings do show VirusScan version 23.4.142

- Window 10 Pro version 20H2

Still think the program may need fixing so it doesn't send replacement emails with unusual characters and that the outgoing email scan program report such instances to the email sender without sending those unusual character emails. 

Will post again with an update after a trial period of having the outgoing email scan sub-component turned off.

Thanks again.

 

 

Re: Emails sent with characters instead of original content

@smoothieusa 

Sorry for the inconvenience caused. Kindly uncheck the option "Outgoing email scan" option from Anti-Spam settings and check if issue persists. 

Regards
Siva

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Emails sent with characters instead of original content

Siva, please read my previous post. You are suggesting something that I already said I was going to do and did when the original McAfee support recommendation to turn off Anti-Spam wasn't even in the ballpark of this problem's resolution. See my comment above about my having unchecked the outgoing email scan option. Anyway, having turned it off on my own accord before hearing from you is resulting in emails being sent / forwarded normally without the strange characters appearing in lieu of the original text and pictures. The defective out-going email scan program needs fixing as it's messing up virus-free emails sent from Outlook when the option is turned on.  

Will consider this resolved after the outgoing email scan component is fixed and operating effectively. Thanks.

Re: Emails sent with characters instead of original content

We are having the same issue today since updating McAfee (using Outlook 2016)

With Spam filter on - emails are stripped but are fine without it on

Please can you advise if there is a fix?

Re: Emails sent with characters instead of original content

Martin, thanks for advising you have the same problem. Sorry to hear I'm not the only one.

McAfee has not provided me with direct notification of a fix for this program flaw affecting  users. It's been awhile since McAfee's team has said anything helpful in this thread and I'm hopeful they can do better for their customers.  

In "Settings/My Privacy/Anti-Spam" as a temporary workaround I turned off "Email Processing". Still had oriental looking characters with no original content in emails delivered to others and with no warning to me, the sender that my email content was erased from the delivered email. So I went one level up and turned off "Anti-Spam" itself. That worked but defeats the purpose of the Anti-Spam feature. So now use another app from Firetrust called Mailwasher Pro that catches spam not caught by Outlook or Google or McAfee before downloading from mail servers into Outlook. It works well and can analyze various email accounts before being received by Outlook.

McAfee needs to fix this problem without delay. It used to work. If already fixed then let users know. We're not being paid by McAfee to test and do their quality assurance. This problem is not considered resolved until McAfee advises their programming flaw has been fixed and then I'll turn Anti-Spam back on to determine if it works.

I'm also open to potential solutions from others who are successfully using Anti-Spam and have it working on their machines with no emails being sent with strange characters replacing email content.

Thanks.

Re: Emails sent with characters instead of original content

Would a refund be provided as the product that I originally committed to no longer performs as promised?

Madhan
McAfee Retired
McAfee Retired
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Message 9 of 24

Re: Emails sent with characters instead of original content

Hello all,

We are so sorry for the delayed response. McAfee is aware of this issue and the Engineering Team is working on it to find a solution. We will update once we have a fix rolled out.

Regards,
Madhan M

Re: Emails sent with characters instead of original content

Thank you for your update. Greatly appreciated. Waiting for a solution. Thnx again.

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