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Mel61271
Level 7
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Message 1 of 5
‎04-08-2021 03:17 PM

Email issues

Hi I need some help.  I bought a new PC that had a trial version of McAfee.  I uninstalled McAfee completely but in my outlook it still has a McAfee Spam folder and keeps moving all of my emails to it.  I have deleted this folder several times but it keep reappearing.  As I don't have McAfee on my computer can someone please tell me how to stop the SPAM side of things.  I have also checked my Add-ins and there is nothing there in relation to McAfee.  It is driving me crazy.

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4 Replies
Help_Everyone
Level 10
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Message 2 of 5
‎04-08-2021 04:58 PM

Re: Email issues

You might need to check any residues left on the computer and remove it.

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Mel61271
Level 7
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Message 3 of 5
‎04-08-2021 05:01 PM

Re: Email issues

Thank you, I have had someone look at the computer and remove all the residue they could find but it is still happening.

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Peacekeeper
MVP
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Message 4 of 5
‎04-08-2021 06:22 PM

Re: Email issues

Try running the MCPR removal file and see if that stops it.

MCPR

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Mel61271
Level 7
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Message 5 of 5
‎04-11-2021 09:38 PM

Re: Email issues

Hi Thanks,

This worked for a couple of days but now the folder is back and it is moving everything to spam again.  Very frustrating.

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