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Peter_Dox
Contributor II
Message 1 of 4

your billing information could not be updated

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my billing information (Visa card) needs an update

1) with Firefox, the billing information page does not appear ( redirect error )

2) with Chrome, I edit the expiration date and security code, but the message 'We're sorry. Your billing information could not be updated' appeard...

2 Solutions

Accepted Solutions
Peter_Dox
Contributor II
Message 3 of 4

Re: your billing information could not be updated

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Thanks @Hari_durairaj ,

I will contact the Belgian branch for this.

regards,

Peter

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Peter_Dox
Contributor II
Message 4 of 4

Re: your billing information could not be updated

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I waited for a week of so, and now the correct billing information is visible on the profile page.

probably the correct information was saved into the central system, but at the time it did not show on the change-page.

so... it's resolved.

anyway, thanks for your info

View solution in original post

3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4

Re: your billing information could not be updated

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Hello @Peter_Dox 

Sorry for the inconvenience caused.

Please call us at 8666223911 (USA) or reach us through chat by accessing the link below,

McAfee Chat Support

Regards,
Hari Durairaj

Peter_Dox
Contributor II
Message 3 of 4

Re: your billing information could not be updated

Jump to solution

Thanks @Hari_durairaj ,

I will contact the Belgian branch for this.

regards,

Peter

Peter_Dox
Contributor II
Message 4 of 4

Re: your billing information could not be updated

Jump to solution

I waited for a week of so, and now the correct billing information is visible on the profile page.

probably the correct information was saved into the central system, but at the time it did not show on the change-page.

so... it's resolved.

anyway, thanks for your info

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