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tomica
Contributor
Message 1 of 6
‎09-05-2016 07:16 AM

Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled

My original 2-licence subscription is for McAfee Antivirus Plus, which I used on an XP and still use on a Vista PC. Having bought a Win10 PC with McAfee LiveSafe OEM-preinstalled, I deactivated McAfee Antivirus Plus on the XP and in my subscription changed the name to the name of the new Win10 PC.

The subscription window now shows 3 PCS

Vista - McAfee Antivirus Plus - valid until November 22, 2016   (expiry of my normal subscription)

New Win10 PC - McAfee LiveSafe OEM - test subscription expires October 1, 2016…with a “reinstall” link

XP PC deactivated - but with name changed to new Win10 PC with links “reinstall” and “reactivate”

What should I do so my subscription and protection don’t get messed up and I don't end up paying twice. Thanks for any tips.

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5 Replies
exbrit
MVP
MVP
Message 2 of 6
‎09-05-2016 07:33 AM

Re: Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled

I moved this to "My Account Online" sas the best spot for it.

Your best move now would be to call Customer Service, it's a free call.

They can explain it all and make adjustments if necessary.

Technical Support & Customer Service

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exbrit
MVP
MVP
Message 3 of 6
‎09-05-2016 07:37 AM

Re: Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled

On second thoughts:  You should uninstall the OEM software and then download the other license using that "Reinstall" link.

That would reuse that one license.

But still call Customer Service if you have questions.

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k3tg
Reliable Contributor
Reliable Contributor
Message 4 of 6
‎09-05-2016 07:56 AM

Re: Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled

Peter mentioned contacting customer service would be the best way to sort everything out and we mods do not have access to any details concerning your subscription. I was just wondering how many licenses does your software on the new WIN 10 pc have available for use?

Tom K3TG

McAfee Volunteer Moderator

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catdaddy
MVP
MVP
Message 5 of 6
‎09-05-2016 09:01 AM

Re: Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled

​,

                I would follow Colleague Exbrit's suggestion (Post #2), as McAfee 'Livesafe' has more features. In addition of course you can always contact 'Customer Service' should you have any questions. You may also (Right Click) on your McAfee Icon in the Lower Task Bar, and select (Verify Subscription).

Regards,

Cliff

Intel/McAfee

Moderator

Cliff
McAfee Volunteer
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selvan
McAfee Retired
McAfee Retired
Message 6 of 6
‎09-08-2016 02:27 PM

Re: Use a 2-licence subscription for McAfee Antivirus Plus on a PC with McAfee LiveSafe OEM-preinstalled 

Konrad Tomica wrote:
Vista - McAfee Antivirus Plus - valid until November 22, 2016  (expiry of my normal subscription)  1 license from Antivirus Plus in use
New Win10 PC - McAfee LiveSafe OEM - test subscription expires October 1, 2016…with a “reinstall” link  1 license from McAfee LiveSafe in use
XP PC deactivated - but with name changed to new Win10 PC with links “reinstall” and “reactivate” 0 license being used since PC deactivated
What should I do so my subscription and protection don’t get messed up and I don't end up paying twice. Thanks for any tips.

Hello,

Your normal subscription has a freed up 1 license from the de-activated XP PC. You can use this 1 license to install on the new windows 10 computer. Just remove the existing McAfee LiveSafe on your Windows 10 and Install Antivirus Plus from My Account.

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