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OanaB
Contributor
Message 1 of 2
‎09-06-2023 03:04 AM

Upgrade

Hello! I have a Premium Individual Subscription and I would like to upgrade to Premium Family, if it is possible, please. I have already contacted the chat, with no result. They promised me that I would be contacted by a sales agent, but it hasn't happened so far. I tried twice...

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Venkat_YM
Moderator
Moderator
Message 2 of 2
‎09-06-2023 05:49 AM

Re: Upgrade

Hi @OanaB 

Greetings from McAfee.

Sorry for the inconvenience caused.

We're sorry to inform you that we don't have an option to upgrade the subscription through the community, so we recommend that you contact our consumer support helpline number (866-622-3911).

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
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