Unable to login

[Jim2095]

I am unable to login in to my account.

I enter my details, then I am supposed to be sent a one time passcode to my mobile contact number, but it never arrives?.

I have tried another option, which is to send the code by email which I do receive, but after I enter the code the next page to appear is the same as before stating a code will be sent to my phone number, which I never receive. Can someone please help me login.

[Abhishek_Das]

Hi @Jim2095 , 

We apologize for the inconvenience. 

McAfee is already aware of the issue where few users are not receiving code for 2-Factor Authentication while logging in to the McAfee account. We will let you know once the issue is fixed.

Regards,
Abhi

[Jim2095]

@Abhishek_Das @Thanks for your quick reply, could I ask will I personally be contacted when the fix is in place or do you mean a general notification will be put out.

[Abhishek_Das · Accepted solution]

Hi @Jim2095,

We will send you a private message once we have the fix.

Regards,
Abhi

[AZMU]

I have same problem since 4 days and still I am not able to get MFA.

[Jim2095 · Accepted solution]

This problem has been ongoing for more than two weeks.

I am due to renew soon, if I don’t have a solution I will not renew and move to another provider!

[Jim2095 · Accepted solution]

Hi AZMU

I think I have solved the problem I have been having, I was unable to login to my McAfee account as the 2 step authentication code would never arrive?.

Well I have discovered that if you have “ Relay optimised on your Apple product in iCloud” then this is the problem as it is blocking accesses.

I turned mine of temporarily to try, and now I can receive the code required to login.

So much for McAfee getting back to us with an idea!

Hope this helps,

[AZMU]

Hi Jim,

That's not working in my issue, I tried with windows also same issue.

@Abhishek_Das  can you please help me on this, I facing this issue for more than two months

[Abhishek_Das]

Hi @AZMU,

We regret for the inconvenience. 

We would request you to contact our McAfee Support for assistance.

Regards,
Abhi