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Sam2023
Contributor
Message 1 of 16

Unable to log in

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I am having the same login problem as mentioned by some community contributors here.

I had enabled my 2FA which had worked well in the past. In the past one week or so, I have not been able to receive the 6-digit SMS verification code on my cellular phone. As such, I am unable to log in to my account.

I have raised the issue with McAfee customer service (service request number 1-147863731). Through the 2 chats I had with its representatives on 13 Jun 2023, I noted that the issue has not really been resolved. Meanwhile, I would not have access to my account.

To address the issue, I would do away with the 2FA and rely on my email ID and OTP sent to my email to access my account.

I would therefore like to request McAfee to disable my 2FA at your end (since I am unable to log in to my account to effect any changes). McAfee may communicate with me via my email registered with McAfee to verify my identity.  Thank you.

2 Solutions

Accepted Solutions
Venkat_YM
Moderator
Moderator
Message 2 of 16

Re: Unable to log in

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Hi @Sam2023 

Greetings from the McAfee.

Sorry for the delay response.

We have reported the issue to the concern team to disable the 2FA for your account. We will let you know once we receive an update on it.

Regards,
Venkat

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Venkat_YM
Moderator
Moderator
Message 4 of 16

Re: Unable to log in

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Hi @Sam2023 

Greetings from McAfee.

Sorry for the delay response.

The issue has ben taken care and also we have sent reset password link. Kindy check your email inbox which you have registered with McAfee. Please reset the new password for your account and you can login to your account without any issues.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

View solution in original post

15 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 16

Re: Unable to log in

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Hi @Sam2023 

Greetings from the McAfee.

Sorry for the delay response.

We have reported the issue to the concern team to disable the 2FA for your account. We will let you know once we receive an update on it.

Regards,
Venkat

Sam2023
Contributor
Message 3 of 16

Re: Unable to log in

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Hi, @Venkat_YM 

The 2FA for my account still has not been disabled.  Please help remind your team to follow up soonest possible. Thanks!

Venkat_YM
Moderator
Moderator
Message 4 of 16

Re: Unable to log in

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Hi @Sam2023 

Greetings from McAfee.

Sorry for the delay response.

The issue has ben taken care and also we have sent reset password link. Kindy check your email inbox which you have registered with McAfee. Please reset the new password for your account and you can login to your account without any issues.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

Sam2023
Contributor
Message 5 of 16

Re: Unable to log in

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Hi,@Venkat_YM 

Many thanks for your help.  I am now able to log in to my account without the 2FA. 

I will re-enable my 2FA once you guys have found a solution to the issue reported.

Have a nice day. Regards.

Scottwilliams
Contributor
Message 6 of 16

Re: Unable to log in

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Unable to login 

Ryan_H2
Contributor II
Message 7 of 16

Re: Unable to log in

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I am having the same issue and the 2FA is still an issue for months.

Venkat_YM
Moderator
Moderator
Message 8 of 16

Re: Unable to log in

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Hi @Scottwilliams @Ryan_H2 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

NMcG
Contributor
Message 9 of 16

Re: Unable to log in

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Hi Venkat,

 

I am having the same login problem for several months now. I would like to request McAfee to disable my 2FA at your end and please let me know if you need any further details.

 

Many thanks in advance!

NMcG
Contributor
Message 10 of 16

Re: Unable to log in

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I am still unable to log in after many months of raising tickets, calling the McAfee helpline and posting on this forum. Resolving this 2FA issue for customers is not being taken seriously by McAfee. 

Very disappointing level of service that a paying customer cannot log in to their account and no support has been provided. 

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