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hdparks
Contributor II
Message 1 of 4

Unable to cancel McAfee suscription

I have been trying for months to cancel a $7.99 McAfee monthly subscription which I am told is associated with an Adobe trial back in June of 2019. Today I was told the only way to do this is to dispute the charge with my bank!!??? What kind of absurdity is this?

I have NEVER used this subscription and have not even installed the product in my memory. The subcription never appeared in my McAfee account, and the reason I was told is because it was connected to an Adobe trial offer. But McAfee is the one who received the money!

On June 5, a help desk support person lead me to believe that a refund was pending. Yet I received a notice today that my account would be charged again, which led to my phone call to support today. 

I am in the USA. If anyone knows where I should file my official complaint (Better Business Bureau, or similar), please let me know. This is a misleading business practice.

 

 

3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4

Re: Unable to cancel McAfee suscription

Hi @hdparks 

Greetings from McAfee.

We are sorry for the inconvenience caused; we request you to contact our McAfee consumer support using the below link.


McAfee Chat Support request

Regards,
Edward Franso

hdparks
Contributor II
Message 3 of 4

Re: Unable to cancel McAfee suscription

This is precisely where I was told to dispute the transaction with my bank. That was the only solution offered.

I have done so, but I find that unacceptable as a solution. 

hdparks
Contributor II
Message 4 of 4

Re: Unable to cancel McAfee suscription

Is that the best you can offer as a solution?

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