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Message 1 of 3

Stuck on loading screen

Help please. I have previously redeemed McAfee antivirus subscription but my computer has been reset. I tried logging in to my account and after keying in the password and username, i was sent to the 'My Account' dashboard screen but it wont load and keeps redirecting me to a loading screen. I tried repeating the process, clearing browser cache etc and it still doesnt work

2 Replies
Message 2 of 3

Re: Stuck on loading screen

Hi @RayX21 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.


Message 3 of 3

Re: Stuck on loading screen

this same thing happened to me i have an dell aio which comes with mcafee preinstalled but i fully reseted it and i had maybe like a year subscription left now when i try to go to my account i am stuck in infinite loading screen please help

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