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Message 1 of 2

Somebody please help.

Ok, so I bought a new laptop last month along with a years subscription, however for some reason after activating it they gave me an additional 1 month free trial that expires today, I`ve been bombarded with emails recently asking me to buy the full package before my trial ends to stop me losing my protection. even though my subscriptions on my account show both the free trial and the fully paid up one that expires next January. 

Now for some unknown reason I`m unable to access my services including important scans, it`s driving me nuts. 

1 Reply
Message 2 of 2

Re: Somebody please help.

Hi @UKDave51 

Greetings from McAfee.

We are sorry for the inconvenience caused; we request you to contact our McAfee consumer support using the below link.

McAfee Chat Support request

Edward Franso

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