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CVDH
Contributor
Message 1 of 3
‎09-05-2023 02:29 AM

Renewed Subscription - Payment taken - No email confirmation

I renewed my subscription online (it has expired 35 days) 

The payment came off my credit card

I had 12 debit and credit payment of USD 1 dollar taken off and finally a debit ofUSD 56.99

I am in SOuth Africa

I still havent received email so i can verify that I have paid and am protected

Where do I email to get this resolved

thank you

Caroline

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2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3
‎09-05-2023 04:31 AM

Re: Renewed Subscription - Payment taken - No email confirmation

Hi @CVDH 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further.

Regards,
Hari Durairaj

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CVDH
Contributor
Message 3 of 3
‎09-13-2023 02:21 AM

Re: Renewed Subscription - Payment taken - No email confirmation

Hi Hara

I have sent 2 other messages asking why I was debited usd 57 dollars when I clicked on the offer for USD 49. Therefore I should be credit 9 USD.. The equivaletn I paid was over Rand 1000 which is very high amount considering Avast and other services are offering Rand 400

 

I also have never received an email from Mcafee confirming my subscription was renewed for another year

Thank you

Caroline

 

 

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