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SteveFort
Contributor
Message 1 of 3
‎09-22-2023 08:47 AM

Registration

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I renewed my subscription a month or two ago, and thought I uploaded it & everything was fine. I scanned for viruses, AOK. I was charged as well, on my credit card.

Yesterday I got an eMail that said I needed to download Macafee, and it was a legit McAfee eMail. The download button initiated a blue banner at the bottom left of my screen that said "click download when complete", or something like that. No button ever appeared, and it never worked - when I click the blue banner, it just goes away.

So is my account in good order?

Is my computer protected?

I turned it off because now I'm paranoid something is wrong.

Please advise, thanks. 

Steve - (310) 938-5054

 

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Edward_Franso
Moderator
Moderator
Message 2 of 3
‎09-22-2023 01:27 PM

Re: Registration

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Hi @SteveFort 

Greetings from McAfee.

We are sorry for the inconvenience caused; we request you to contact our McAfee consumer support using the below link.

McAfee Chat Support request

Regards,
Edward Franso

 

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Edward_Franso
Moderator
Moderator
Message 2 of 3
‎09-22-2023 01:27 PM

Re: Registration

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Hi @SteveFort 

Greetings from McAfee.

We are sorry for the inconvenience caused; we request you to contact our McAfee consumer support using the below link.

McAfee Chat Support request

Regards,
Edward Franso

 

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Booster_Gold
Contributor
Message 3 of 3
‎09-22-2023 02:41 PM

Re: Registration

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Just wondering are you running Chrome to try and download McAfee? I was having the same problem, but I tried downloading McAfee by using Microsoft Edge and low and behild it starting to download the setup file, to me it looks like a Chrome Error.

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