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Message 1 of 2

Not entitled to self refund

Hello, i need help. I want to cancel my subscription and request for refund. Can any mcafee team help me to this matter. I want to unsubscribe auto renewal subscription which have been charged today and get my refund.


I have problem when trying to unsubscribe, a pop up come out saying that I'm not entitled to make self refund under FCCA Act. Why could this happen to me, it does not make sense to me. 

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Message 2 of 2

Re: Not entitled to self refund

Hi @NurulSazana 

Greetings from McAfee.

Sorry for the inconvenience caused.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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