Had McAfee for years on a Dell Laptop. Bought a new Lenovo (kept the Dell), and added the Lenovo and two (2) iPhones to the existing account (currently active until July 2024) after a trial subscription for the Lenovo expired. Everything has been fine since 2022 (expiration of the trial), and both iphones, and the laptops were listed in 'my account'. Recently, only the phones and the expired laptop appear when I access my account; can still run scans on both laptops. Chatline has been useless. Is there a non-call center number that can be used to speak with someone who can actually resolve the issue?
Have open request number 1-147587131 via Nezib Nelson. Used the community, mediator Ganesh Raju R replied. Tired of going around in circles with chatline, and waiting on the 800/866 number. Have had subscription since 2017 (Invoice PS1922046272) – latest renewal 6/6/23, invoice CS3287288327. Now, two laptops no longer appear in my account - still can run scans, but no verification as before. Need someone from McAfee who is competent, and can resolve issue. Or do I have to cancel and go to Norton, et al? Clock is ticking.
Just got off the phone with Mcafee tech support. Apparently, there is a bug / FUBAR with McAfee that doesn't display all covered devices in the 'my account' / downloads fields - result of latest update (sic)? Looks like scan / protection still works. Why didn't McAfee tell PAYING subscribers that they screwed up, and will resolve. Nobody directly from McAfee, the chatline, nor the community pages flagged this. Extremely poor customer service.
Just got off the phone with tech support. Apparently the latest update (sic) from McAfee doesn't display all covered devices. What a FUBAR. No notification either direct from McAfee or via chatline or community forum. Por, poor, poor customer service. If I didn't have a paid subscription until 2024 I'd tell McAfee to .............
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