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radiotune
Former Member
Message 1 of 4
‎05-26-2012 01:43 PM

I want all of my details/account removed from Mcafee.

After months of appaling service, and poor software, ive come to the end of my tether, and want to completely cancel and remove all billing info that you have on my account.

I logged into my account and saw that the ''Auto Renewal'' was turned on, even though i had turned it off some months ago. Is this your way of getting money these days?

Also i cannot seem to remove my billing information from the account page.

If i end up being charge for a product i dont even use anymore, then i will take this further.

Get back to me asap on how to do this, and im not wasting my time on the phone to customer support.

Message was edited by: radiotune on 26/05/12 15:45:44 CDT
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3 Replies
exbrit
MVP
Message 2 of 4
‎05-26-2012 01:53 PM

Re: I want all of my details/account removed from Mcafee.

Sorry you have had a bad experience.  Unfortunately there is nothing we can do on these forums about that as we don't have access to your account.

You'll have to contact Customer Service directly and phone is the fastest method, followed by online chat and the slowest is email.

I know what I would pick, phone.

http://service.mcafee.com/CustomerService.aspx?lc=2057&sg=CS&pt=1

Sorry and good luck.

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radiotune
Former Member
Message 3 of 4
‎05-26-2012 02:11 PM

Re: I want all of my details/account removed from Mcafee.

Thank you for your response Ex_Brit, and sorry if my message came across a little rant filled, im just fed up with the hassle this has been.

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exbrit
MVP
Message 4 of 4
‎05-26-2012 02:14 PM

Re: I want all of my details/account removed from Mcafee.

Oh we all get there at some stage believe me.   Sorry I couldn't help more.

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