it doesn't ask for password. It asks for First name, Last name, phone number, email address, confirm email address and problem description. I fill everything but when I get to problem description, it DOES NOT LET ME COMPLETE THAT FIELD. when I finish describing my problem and I click continue, it highlights that field in red and says "ENTER VALUE HERE". No matter what I type in there it doesn't let me start the chat and just keeps saying enter value here.
Something is definitely not right? I will ask a Tier 2.5 Technician to add his thoughts to the discussion.
sanjay or Could you please assist this user?
I have also sent them a email.
I might add that it seems you have something untoward with your Windows/or Browser? As I experience no issue at all while trying to do such. Have you been getting any Reports/Errors showing up, other than this?
I wish you were capable of calling..
I was able to get past the Problem Discription field without any issue, PFB the screeshot. Have you tried with a different web browser/PC?
Than you Sanjay
Could you please respond to Sanjay? He is one of our internal Tier 2.5 Technicians/Engineers from Support.
I tried a different browser. Im good now. Thanks!
Alright ! Glad that everything is OKAY now.
If it is all the same with you, I will mark this thread as 'Correctly Answered', and Lock it. This way in the future should someone come across the same issue. They will know what to do.
All the Best
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