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AlexBear99
Contributor
Message 1 of 6

Help reinstalling Multi Access device

Hello!

So I have a Multi Acess McAfee Security subscription that I get from my bank's fraud insurance protection, up to 3 devices. I had my phone, windows laptop and an available slot and all worked well. After having to reinstall my phone I registered it again and it picked up as a new device, no problem since I had an extra slot. I had to redo my phone one more time and the account was not taking any new subscriptions since it was full. Uninstaller the app on the phone or on the laptop did not release a slot in the account and I saw no way to delete them from my account subscriptions so I asked a chat representative to erase all devices registered in my account to reinstall all my devices and he did. I was able to reinstall my phone and no issues, it works fine and the device shows in my account.  

Now the problem was my windows 11 laptop. I downloaded the app from my account and after installing it immediately says account is Deactivated or expired, and it does not appear on my devices. I asked a chat representative for help 3 different times and they all tried to wipe the installation from my laptop via remote control. No luck, even after Uninstalling, restarting, using MCPR tool to remove all McAfee products And reinstalling it will only stay active for a couple of minutes and work, then it deactivates again, and it asks to renew a subscription,  the device is never logged in my account,  even when it is obviously still active. Help! Anyone know what I could do? The chat reps seem to have run out of options so I'm coming here for help. Thanks in advance !

5 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: Help reinstalling Multi Access device

Hi @AlexBear99 

We regret for the inconvenience!

Kindly let us know the following to assist you better:

  1. Operating system version:
  2. McAfee Version: 
  3. Screenshot of the issue.

Alternatively, you can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Hari Durairaj

AlexBear99
Contributor
Message 3 of 6

Re: Help reinstalling Multi Access device

Here is the info requested,  thank you! 

 

Windows 11 Pro

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20231011_193213.jpg

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20231011_193256.jpg

20231011_193307.jpg

20231011_193317.jpg

 

AlexBear99
Contributor
Message 4 of 6

Re: Help reinstalling Multi Access device

The screens of the error were taken 5 minutes after a successful clean install of McAfee and after working for 5 minutes it deactivates automatically. 

AlexBear99
Contributor
Message 5 of 6

Re: Help reinstalling Multi Access device

Hello? Any idea what could be the solution here? Thanks!

AlexBear99
Contributor
Message 6 of 6

Re: Help reinstalling Multi Access device

Bump.

I replied with the requested information. See screenshots above, any help? Have had 3 separate support sessions with the chat specialists and they have exhausted all ideas to try to fix this issue, I'm trying to not have to simply opt for a competitor AV solution. Please let me know ! Thanks 

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