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hbuys
Former Member
Message 1 of 2
‎07-21-2013 11:47 AM

Cancellation of subscription.

I do not make use of Mcafee software anymore but every year a subscription amount get subtracted directly from bank account. How and possibly to which addres do I go to cancel my subscription?

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exbrit
MVP
MVP
Message 2 of 2
‎07-21-2013 12:26 PM

Re: Cancellation of subscription.

You can turn off auto-renew on your main account page, or simply call Customer Service and they will gladly turn it off and refund anything charged unecessarily.

For South Africa:

Telephone Customer Service 
 To speak with a Customer Service representative, call us at 011 707 5566. 
Estimated wait time: 5-10 minutes
Hours of Operation: Available 24x7

Message was edited by: Ex_Brit on 21/07/13 3:46:11 EDT PM
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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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