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Contributor
Message 1 of 2

Cancel a subscription without having access to the email adress

I purchased a laptop from an electronic store a while back, and as part of the deal, it included a McAfee subscription and a 3-year support service agreement. The store set everything up for me. They initially registered an Outlook email account with a recovery email linked to the store (I presume). Subsequently, they registered the McAfee subscription under that Outlook email. This happened approximately 5 years ago.

I've reached out to the electronic store to seek assistance in gaining access to this Outlook account (to cancel the McAfee subscription), but they are unable to assist me. (No one internally knows who set it up and has access to the recovery email). Additionally, they are suggesting a renewal of an expensive support subscription, which I don't currently need.

Since then, I've created a new Gmail account as I no longer have access to the Outlook email. However, I'm still being charged for a subscription that I can't access.

How can I cancel the old McAfee subscription tied to the email I no longer have access to?

I want to seek a refund from McAfee as well since I do not use their services.

1 Reply
Peacekeeper
Message 2 of 2

Re: Cancel a subscription without having access to the email adress

Best way is to contact support.

Support 

Ask them to do the closure and refund

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